Customer Service Specialist

Concierge Home Care; Clearwater (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Bonuses

401(k)

Health benefits

EAP & pet insurance

Mileage / company vehicle

Job summary

Mobile Medical in Clearwater, FL is seeking a Customer Service Specialist to support our in-house team. You will handle front desk duties, answer calls, greet visitors, manage mail, and coordinate supplies to keep the office running smoothly.

The role requires some college, a year of medical office experience, and strong organization with excellent communication. We offer PTO, quarterly bonuses, 401(k), health benefits, and professional development in a supportive environment.

Qualifications

• Some college (required).
• At least 1 year of medical office experience (front desk, check-in/out, phones).
• Experience with prior authorization via Availity, UnitedHealthcare portal, and CoverMyMeds.
• Ability to handle a high-call environment with strong organization.
• Excellent customer service and communication skills.
• Proficiency in Microsoft Office.

Responsibilities

• Provide general office support to ensure smooth operations.
• Answer and screen incoming calls and direct to appropriate staff.
• Greet guests and manage mail and package deliveries.
• Order, stock, and distribute office supplies.

Skills

Customer service

Phone handling

Multitasking

Organization

Attention to detail

Communication skills

Microsoft Office

Education

Some college

Tools

Availity

UnitedHealthcare portal

CoverMyMeds

Job description

Join the Team at Mobile Medical – Where Compassionate Care Meets Innovation!

At Mobile Medical, we are passionate about bringing high-quality primary care directly to patients in the comfort of their own homes. Our mission is to deliver holistic, patient-centered care that enhances quality of life and helps individuals thrive in their familiar surroundings. Guided by compassion, integrity, and innovation, we are committed to providing care that makes a meaningful and lasting impact. As a growing team of dedicated healthcare professionals, we offer the resources and support needed to help you succeed and grow in your career.

Location:

This position is based in Clearwater, FL. The position is an in-office opportunity, and the schedule is Monday-Friday, 8:00 AM-4:30 PM.

Your Role as a Customer Service Specialist:

• Provide general office support and handle a variety of clerical tasks to ensure smooth operations.
• Answer and screen incoming calls, directing callers to the appropriate associate or voicemail.
• Greet and assist company guests and visitors.
• Receive, sort, and forward incoming mail and publications.
• Sign for and distribute package deliveries.
• Order, receive, stock, and distribute office supplies as needed.

Qualifications:

• Some college (required)
• One year of medical office experience (required), including front-of-office doctor's office experience (check-in/check out) and answering phones
• Prior authorization experience (specifically through Availity, United Healthcare portal, and CoverMyMeds)
• Ability to work in a high-call environment
• Highly organized and able to multitask
• Self-motivated with strong attention to detail
• Excellent customer service and communication skills
• Proficiency in Microsoft Office.

Why Choose Mobile Medical?

At Mobile Medical, we value our team members as much as our patients. Whether you’re an experienced professional or new to mobile healthcare, you’ll find a supportive and rewarding environment here.

• Professional Development:Ongoing training, mentorship opportunities, and support for career development.
• Enjoythree weeks of PTO and annually increases to four weeks after five years.
• Earn quarterly bonuses based on individual and team performance.
• Plan for the future with our 401(k) options.
• Employee Assistance Program (EAP), pet insurance, legal assistance, and employee referral bonuses.
• Health, dental, vision, and HSA options.
• Mileage reimbursement or company vehicle (per company policy).

Your application for employment may require a successful completion of an AHCA Level 2 background screening. For more information regarding Care Provider Background Screenings conducted by Clearinghouse, please visit the FL Clearinghouse website athttps://info.flclearinghouse.com.