Customer Service Specialist

Concierge Home Care; Pensacola (FL); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Professional Development

PTO

Bonuses

401(k)

EAP

Health benefits

Mileage reimbursement

Data plan reimbursement

Job summary

Concierge Home Care is seeking a Customer Service Specialist for an in-office role in Pensacola, FL. This position requires at least one year of medical office experience, including front desk duties and phone handling. Familiarity with Availity, UnitedHealthcare portal, and CoverMyMeds is preferred.

You will provide general office support, greet visitors, handle mail, and manage supplies in a busy clinic environment. Excellent customer service and communication skills are essential.

Qualifications

• Some college is required.
• One year of medical office experience (front office) and answering phones is required.
• Experience with Availity, United Healthcare portal, and CoverMyMeds is preferred.
• Ability to handle a high-call environment and stay organized.

Responsibilities

• Provide general office support and clerical tasks.
• Answer and screen incoming calls and direct to appropriate associates.
• Greet guests and manage mail and publications.
• Receive, sort, and distribute mail and packages.
• Order and stock office supplies.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

Some college

Tools

eClinicalWorks

Availity

United Healthcare portal

CoverMyMeds

Microsoft Office

Job description

Join the Team at Concierge Home Care – Where Compassionate Care Meets Innovation!

At Concierge Home Care we are passionate about bringing high-quality primary care directly to patients in the comfort of their own homes. Our mission is to deliver holistic, patient-centered care that enhances quality of life and helps individuals thrive in their familiar surroundings. Guided by compassion, integrity, and innovation, we are committed to providing care that makes a meaningful and lasting impact. As a growing team of dedicated healthcare professionals, we offer the resources and support needed to help you succeed and grow in your career.

Location:

This position is based in Pensacola, FL and is an in-office opportunity. The schedule is Monday - Friday 8:00 AM to 5:00 PM.

Your Role as a Customer Service Specialist:

• Provide general office support and handle a variety of clerical tasks to ensure smooth operations.
• Answer and screen incoming calls, directing callers to the appropriate associate or voicemail.
• Greet and assist company guests and visitors.
• Receive, sort, and forward incoming mail and publications.
• Sign for and distribute package deliveries.
• Order, receive, stock, and distribute office supplies as needed.

Qualifications:

• Some college (required)
• One year of medical office experience (required), including front-of-office doctor's office experience (check-in/check out) and answering phones
• Prior authorization experience (specifically through Availity, United Healthcare portal, and CoverMyMeds)
• Ability to work in a high-call environment
• eClinicalWorks experience
• Highly organized and able to multitask
• Self-motivated with strong attention to detail
• Excellent customer service and communication skills
• Proficiency in Microsoft Office.

Why Choose Concierge Home Care?

• Professional Development: Ongoing training, mentorship opportunities, and support for career development.
• Enjoy three weeks of PTO and annually increases to four weeks after five years.
• Earn quarterly bonuses based on individual and team performance.
• Plan for the future with our 401(k) options.
• Employee Assistance Program (EAP), pet insurance, legal assistance, and employee referral bonuses.
• Health, dental, vision, and HSA options.
• Mileage reimbursement or company vehicle (per company policy).
• Data plan reimbursement.

Please feel free to reach out to Carolina at 404-441-6341 with any questions or to discuss this opportunity further.

Your application for employment may require a successful completion of an AHCA Level 2 background screening. For more information regarding Care Provider Background Screenings conducted by Clearinghouse, please visit the FL Clearinghouse website at https://info.flclearinghouse.com.