Customer Service Specialist

Sherwin-Williams; Kentwood (MI); On-site; USD 19,000 - 26,000; Full time

Job summary

Sherwin-Williams in Kentwood, MI is seeking a Customer Service Specialist for Store #1167. You will assist wholesale and retail customers, identify needs, answer questions about products, and recommend solutions.

You will resolve customer concerns to ensure satisfaction and help maintain product quality and store standards while supporting the store's sales goals. The role may involve handling cash and interacting with a diverse customer base, including minors, in a supervised or unsupervised

Job description

Job Description

The individual selected for this role will be expected to work at Store #1167, located at: 4595 28th St. Kentwood MI, 49512.

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its