Customer Service Specialist

LHH; Cincinnati (OH); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Short-term Disability

Commuter Benefits

401K plan

Paid Leave

Paid Sick Leave

Holiday Pay

EAP program

Job summary

LHH is seeking a Customer Service Specialist in Cincinnati to provide responsive support across calls, email, and online channels. You will handle inquiries, explain account information, and coordinate with internal teams to deliver timely solutions.

The ideal candidate will be dependable, patient, and detail-oriented, capable of managing complex customer situations in a fast-paced environment. This temp-to-hire role pays $19–$20/hr and may involve overtime as needed.

Qualifications

• High school diploma or equivalent required; additional education preferred.
• Two or more years of call-center or customer service experience preferred.
• Strong typing skills, ~40 wpm.

Responsibilities

• Answer incoming calls promptly and professionally per procedures.
• Respond to inquiries via phone, email, online platforms and more.
• Assist with service changes, billing questions, payments, setup, cancellations, and general account concerns.
• Identify reasons for cancellations and provide retention solutions.
• Explain service options, pricing, and terms.
• Investigate concerns and communicate resolutions.
• Process payments and assist with online tools.
• Coordinate with departments to resolve issues.
• Document interactions and updates accurately.
• Create work orders and service requests.
• Make account adjustments per procedures.
• Assist with training new representatives.
• Complete data-entry and special projects on time.
• Maintain confidentiality and data security.

Skills

Verbal Communication

Written Communication

Customer Service

Data Entry

Microsoft Office

Excel

Outlook

Phone Handling

Organization

Attention to Detail

Multitasking

Analytical Skills

Troubleshooting

Problem Solving

Call Center

Professionalism

Attendance

Overtime Availability

Bilingual English/Spanish

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Customer Service Specialist

LHH is seeking an experienced Customer Service Specialist to provide responsive and professional support to a diverse customer base. This individual will handle inquiries across multiple communication channels, explain service and account information, resolve customer concerns, and coordinate with internal departments to deliver timely solutions.

The ideal candidate is dependable, patient, detail-oriented, and comfortable managing complex customer situations in a fast-paced environment. This position may also assist with training new team members and supporting special projects. This position is temp to hire and will pay between $19 and $20/hr.

Job Responsibilities

• Answer incoming calls promptly and professionally in accordance with established procedures.
• Respond to customer inquiries received by phone, email, online platforms, and other communication channels.
• Assist with service changes, billing questions, payments, new account setup, cancellations, and general account concerns.
• Identify the reasons customers are considering cancellation and provide appropriate retention solutions.
• Explain available service options, pricing, billing details, and applicable account terms.
• Investigate customer concerns, determine the underlying issue, and communicate clear resolutions.
• Process payments and assist customers with online account and payment tools.
• Partner with other departments to resolve service or account-related issues.
• Accurately document customer interactions, account updates, and resolution details.
• Create work orders, service requests, and other required account records.
• Make account adjustments according to established authorization and approval procedures.
• Assist with training and reviewing the work of newly hired customer service representatives.
• Complete data-entry assignments and special projects accurately within established deadlines.
• Maintain customer confidentiality and comply with data security and information integrity policies.
• Follow applicable safety requirements, company procedures, and regulatory standards.
• Maintain professional and respectful relationships with customers, coworkers, and management.
• Perform additional duties as assigned.

Requirements

• Excellent verbal and written communication skills.
• Strong customer service, data-entry, and general office skills.
• Proficiency with Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
• Ability to manage a high volume of calls efficiently and professionally.
• Strong organization, attention to detail, and multitasking abilities.
• Effective analytical, troubleshooting, and problem-solving skills.
• Ability to identify root causes, make sound decisions, and recommend practical solutions.
• Comfortable working independently and collaboratively in a structured call-center environment.
• Ability to remain professional under pressure and respond respectfully to challenging situations.
• Reliable attendance and ability to follow a defined schedule with established break periods.
• Availability for occasional overtime, weekends, or holidays as business needs require.
• Bilingual English and Spanish communication skills are preferred.

Qualifications

• High school diploma or equivalent required; additional education is preferred.
• Two or more years of call-center or customer service experience preferred.
• Strong typing skills, with the ability to type approximately 40 words per minute accurately.
• Ability to train and support employees in a one-on-one setting.
• Basic math skills, including addition, subtraction, multiplication, and division.
• Ability to satisfy applicable pre-employment screening requirements.
• Legally authorized to work in the United States.

Pay Details: $19.00 to $20.00 per hour

• medical
• dental
• vision
• life insurance
• short-term disability
• additional voluntary benefits
• EAP program
• commuter benefits
• 401K plan
• paid leave
• Paid Sick Leave
• holiday pay

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.