Customer Service Representative

Lee Hecht Harrison Nederland B.V.; Parsippany-Troy Hills (NJ); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid holidays

Paid vacation

Paid sick leave

Life and disability insurance

Annual discretionary bonus

Job summary

Lee Hecht Harrison Nederland B.V. is seeking a Customer Service Representative to support customers through the order fulfillment process and ensure accurate order management. You will act as a liaison between customers, sales, supply chain, logistics, and internal teams to ensure timely delivery and issue resolution.

Experience with SAP or similar ERP systems is highly desirable. The role requires strong communication skills, proficiency in Microsoft Office, and the ability to manage multiple

Qualifications

• Bachelor's degree preferred or equivalent customer service experience.
• 2+ years of customer service, order management, or supply chain support experience.
• Experience in the food, ingredients, chemical, or manufacturing industry is a plus.
• SAP experience is strongly preferred; experience with other ERP systems will also be considered.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office Suite, Teams, SharePoint, and related business applications.
• Detail-oriented with excellent organizational and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Process customer purchase orders accurately and efficiently to ensure timely fulfillment and delivery.
• Maintain ongoing communication with customers regarding order status, shipment schedules, and product availability.
• Respond to customer inquiries, concerns, and complaints, coordinating with internal departments to facilitate prompt resolutions.
• Support the sales team by providing customer-specific information, order updates, and account insights.
• Capture customer feedback and help drive initiatives that enhance the overall customer experience.
• Maintain customer records and master data within SAP to ensure accurate processing and shipment of orders.
• Generate and review SAP and operational reports to monitor order releases, shipments, and invoicing activities.
• Collaborate with supply chain, logistics, and commercial teams to proactively address service challenges.

Skills

Customer service

Order management

Supply chain support

SAP

ERP systems

Microsoft Office

Communication

Detail oriented

Education

Bachelor's degree

Tools

SAP

Job description

Location: Morris Plains, NJ (Hybrid Schedule)
Salary: up to $75,000 + Annual Bonus
Industry Experience: Food manufacturing, ingredients, chemical, or related industries highly preferred
SAP Experience: Strongly preferred

BENEFITS:

• Medical, dental, and vision insurance o 401(k) plan , Paid holidays , Paid vacation ,Paid sick leave, Life and disability insurance ; Annual discretionary bonus

About the Role

Our client is seeking a Customer Service Representative to support customers throughout the order fulfillment process while ensuring exceptional service and accurate order management. This position serves as a key link between customers, sales, supply chain, logistics, and other internal teams to ensure timely delivery, issue resolution, and overall customer satisfaction. Experience working within SAP or a similar ERP system is highly desirable.

Key Responsibilities

• Process customer purchase orders accurately and efficiently to ensure timely fulfillment and delivery.
• Maintain ongoing communication with customers regarding order status, shipment schedules, and product availability.
• Respond to customer inquiries, concerns, and complaints, coordinating with internal departments to facilitate prompt resolutions.
• Support the sales team by providing customer-specific information, order updates, and account insights.
• Capture customer feedback and help drive initiatives that enhance the overall customer experience.
• Maintain customer records and master data within SAP to ensure accurate processing and shipment of orders.
• Generate and review SAP and operational reports to monitor order releases, shipments, and invoicing activities.
• Collaborate with supply chain, logistics, and commercial teams to proactively address service challenges.

Qualifications

• Bachelor's degree preferred or equivalent customer service experience.
• 2+ years of customer service, order management, or supply chain support experience.
• Experience in the food, ingredients, chemical, or manufacturing industry is a plus.
• SAP experience is strongly preferred; experience with other ERP systems will also be considered.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office Suite, Teams, SharePoint, and related business applications.
• Detail-oriented with excellent organizational and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Pay Details: $70,000.00 to $75,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.