Customer Support Specialist

LHH; Philadelphia (Philadelphia County); On-site; USD 42,000 - 60,000; Full time

Job summary

LHH Recruitment Solutions seeks a Customer Support Coordinator in Philadelphia to manage customer orders, coordinate with internal teams, and ensure smooth order fulfillment from start to finish.

The role emphasizes hands-on processing in Excel and email communication with customers and internal departments. It is an onsite, Monday–Friday position focused on accuracy and timeliness.

Qualifications

• Associate's degree or equivalent combination of education and experience.
• Minimum of 2 years of experience in customer service, order processing, customer coordination, or administrative support.
• Experience with products, orders, or services requiring close attention to specifications and detail.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong organizational and problem-solving skills.

Responsibilities

• Process customer orders accurately using Microsoft Excel, Word, inventory management systems, and internal software.
• Review order specifications to ensure all customer requirements are met before production.
• Coordinate with purchasing, production, finance, and shipping teams to facilitate timely order fulfillment.
• Create and maintain production documentation, shipping records, labels, and tracking information.
• Communicate with customers regarding order status, updates, revisions, and delivery timelines.
• Generate and review invoices while verifying pricing and order details.
• Process customer returns and warranty-related requests.
• Maintain accurate records of customer interactions and transactions.
• Follow established procedures and identify opportunities for process improvement.
• Assist with inventory counts and other operational support duties as needed.
• Provide administrative support to the customer service and operations teams.

Skills

Detail-oriented

Customer-focused

Organized

Communication skills

Multitasking

Problem solving

Microsoft Outlook

Shared mailboxes

Education

Associate's degree or equivalent

Tools

Microsoft Excel

Microsoft Outlook

Job description

LHH Recruitment Solutions has partnered with a growing organization. We are seeking a detail-oriented Customer Support Coordinator to join our growing team. This role is responsible for managing customer orders, coordinating with internal departments, and ensuring a smooth order fulfillment process from start to finish.

This is not a call center position. While customer interaction is part of the role, the majority of the day will be spent processing orders, reviewing detailed documentation, working extensively in Microsoft Excel, and communicating with customers and internal teams via email.

The ideal candidate is highly organized, customer-focused, and able to manage multiple priorities while maintaining a high level of accuracy.

Customer Support Coordinator

Location: Philadelphia, PA 19144

Schedule: Monday-Friday, Fully Onsite

Key Responsibilities

• Process customer orders accurately using Microsoft Excel, Word, inventory management systems, and internal software.
• Review order specifications to ensure all customer requirements are met before production.
• Coordinate with purchasing, production, finance, and shipping teams to facilitate timely order fulfillment.
• Create and maintain production documentation, shipping records, labels, and tracking information.
• Communicate with customers regarding order status, updates, revisions, and delivery timelines.
• Generate and review invoices while verifying pricing and order details.
• Process customer returns and warranty-related requests.
• Maintain accurate records of customer interactions and transactions.
• Follow established procedures and identify opportunities for process improvement.
• Assist with inventory counts and other operational support duties as needed.
• Provide administrative support to the customer service and operations teams.

Required Qualifications

• Associate's degree or equivalent combination of education and experience.
• Minimum of 2 years of experience in customer service, order processing, customer coordination, or administrative support.
• Experience working with products, orders, or services that require close attention to specifications and detail.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Experience working with Microsoft Outlook and shared mailboxes.

Required Technical Skills

Microsoft Excel is a MUST-HAVE for this role.

Qualified candidates must have experience with:

• Managing and organizing large datasets
• Formulas and spreadsheet functions
• Conditional formatting
• Reviewing and validating data
• Processing detailed order information using Excel
• Maintaining accuracy in a high-volume environment

An Excel assessment may be administered during the interview process.

Physical Requirements

• Ability to stand for extended periods when required.
• Ability to lift and move materials weighing up to 50 pounds.
• Ability to perform visual inspections and handle materials as needed.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers