Customer Service Representative

Lee Hecht Harrison Nederland B.V.; Brookville (IN); On-site; USD 65,000 - 72,000; Full time

Job summary

LHH Recruitment Solutions in Brookville, Indiana is seeking a Customer Service Representative to manage orders from quote to delivery and invoicing. The role blends customer communication, order coordination, and problem solving in a fast-paced manufacturing environment.

Ideal candidates bring 2+ years in customer service or order entry, exposure to ERP systems (NetSuite is a plus), and strong communication skills. Direct Hire, 1st Shift, with a salary in the advertised range.

Qualifications

• 2+ years of customer service or order-entry experience.
• Manufacturing, industrial, distribution, or supply chain experience preferred.
• Experience with ERP systems; NetSuite experience a plus.
• Strong communication and problem-solving skills.
• Excellent organizational abilities and attention to detail.
• Associate degree preferred, but equivalent experience will be considered.

Responsibilities

• Serve as the primary point of contact for customer inquiries, orders, and service requests.
• Process customer orders, updates, and changes with accuracy and timeliness.
• Provide customers with order status updates, delivery information, and lead time expectations.
• Coordinate with production, operations, and logistics to ensure on-time fulfillment.
• Support customers with pricing information, product details, and account questions.
• Resolve customer concerns, complaints, and returns while maintaining a positive experience.
• Monitor open orders and communicate potential delays.
• Maintain accurate customer records and documentation in systems.
• Manage customer portal activity, including invoices and updates.
• Collaborate with accounting on invoicing inquiries and payments.
• Support cross-functional teams to ensure seamless service.

Skills

Communication

Problem solving

multitasking

Education

Associate degree preferred

Tools

NetSuite

Job description

Customer Service Representative

Brookville, Indiana $65,000 - $72,000 annually

Direct Hire

1st Shift

LHH Recruitment Solutions is partnering with a growing manufacturing organization in Brookville, Indiana, to identify a Customer Service Representative. This role is ideal for a customer-focused professional who enjoys building relationships, managing orders, and working closely with internal teams to ensure customers receive exceptional service.

As a Customer Service Representative, you will serve as the primary contact for customers, helping manage orders from initial quote through delivery and invoicing. The position offers a blend of customer communication, order coordination, problem solving, and cross-functional collaboration in a fast-paced manufacturing environment.

Responsibilities

• Serve as the primary point of contact for customer inquiries, orders, and service requests.

• Process customer orders, order updates, and changes while ensuring accuracy and timely completion.

• Provide customers with order status updates, delivery information, and lead time expectations.

• Coordinate with production, operations, and logistics teams to ensure on-time fulfillment.

• Support customers with pricing information, product details, and account-related questions.

• Resolve customer concerns, complaints, and returns while maintaining a positive customer experience.

• Monitor open orders and proactively communicate potential delays or issues.

• Maintain accurate customer records and documentation within company systems.

• Manage customer portal activity, including order submissions, invoice uploads, and required updates.

• Partner with accounting teams to assist with invoicing inquiries and payment-related questions.

• Collaborate with team members to support customer needs and ensure seamless service coverage.

Qualifications

• 2+ years of customer service, order entry, account support, or administrative experience.

• Manufacturing, industrial, distribution, or supply chain experience preferred.

• Experience working with ERP systems; NetSuite experience is a plus.

• Strong communication and problem-solving skills.

• Excellent organizational abilities and attention to detail.

• Ability to manage multiple priorities in a fast-paced environment.

• Associate degree preferred, but equivalent experience will be considered.

Pay Details: $65,000.00 to $72,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.