Patient Care Navigator/Coordinator

Concierge Home Care; Fort Walton Beach (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance after 30 days

PTO accrual from Day One

401(k)

EAP

Employee Referral Bonus

Structured onboarding and training

Advancement opportunities

Collaborative leadership

Job summary

Mobile Medical is looking for a Patient Care Navigator to coordinate patient care after provider visits and ensure timely medications, referrals, and services. You’ll work in a fast-paced home-care setting with a focus on accurate documentation and collaboration across care teams.

The role offers competitive hourly pay, quarterly bonuses, and benefits after 30 days, plus PTO accrual from day one and opportunities for advancement within a growing organization.

Qualifications

• Minimum one year of medical office or healthcare administrative experience.
• Experience with patient scheduling and front office operations.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Comfortable working in a fast-paced, high-volume environment.
• Proficiency with Microsoft Office.

Responsibilities

• Process provider orders and follow-up tasks.
• Coordinate Home Health, laboratory, radiology, and DME services.
• Complete medication and service prior authorizations.
• Process prescription refill requests.
• Communicate with patients, providers, pharmacies, and specialists.
• Schedule and coordinate follow-up care.
• Maintain accurate documentation within the EMR.
• Support continuity of care for Mobile Medical patients.
• Collaborate with providers and interdisciplinary healthcare teams.
• Ensure compliance with documentation and regulatory standards.

Skills

Medical office experience

Scheduling & front desk

Customer service

Organization & multitasking

Fast-paced environment

Microsoft Office

Education

Associate degree in Healthcare Administration

Medical Assistant Certification

Tools

eClinicalWorks (eCW)

Availity

UnitedHealthcare Provider Portal

CoverMyMeds

Job description

Full-Time | Benefits | Consistent Schedule

Help Patients Receive the Care They Need—Right From the Start

At Mobile Medical, we deliver high-quality primary care directly to patients in the comfort of their homes. As a Patient Care Navigator, you'll play a vital role behind the scenes by coordinating patient care, processing provider orders, scheduling services, and ensuring every patient receives timely follow-up.

If you're an experienced medical office professional who enjoys multitasking, problem-solving, and making a meaningful impact on patient care, we'd love to meet you.

Why Join Mobile Medical?

Competitive Compensation

• $18.00 - $20.00 per hour
• Quarterly bonus opportunities

Work-Life Balance

• 8:30 AM - 5:00 PM
• Medical insurance after 30 days
• PTO begins accruing on Day One
• 401(k) Retirement Plan
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program
• Structured onboarding and training
• Opportunities for advancement within a growing healthcare organization
• Collaborative and supportive leadership team

What You'll Do

As a Patient Care Navigator, you'll coordinate patient care after provider visits and help ensure patients receive the medications, referrals, and services they need.

Daily Responsibilities

• Process provider orders and follow-up tasks
• Coordinate Home Health, laboratory, radiology, and DME services
• Complete medication and service prior authorizations
• Process prescription refill requests
• Communicate with patients, providers, pharmacies, and specialists
• Schedule and coordinate follow-up care
• Maintain accurate documentation within the EMR
• Support continuity of care for Mobile Medical patients
• Collaborate with providers and interdisciplinary healthcare teams
• Ensure compliance with documentation and regulatory standards

Qualifications

Required

• Minimum one (1) year of medical office or healthcare administrative experience
• Experience with patient scheduling and front office operations
• Strong customer service and communication skills
• Excellent organizational and multitasking abilities
• Comfortable working in a fast-paced, high-volume environment
• Proficiency with Microsoft Office

Preferred

• Experience with eClinicalWorks (eCW)
• Experience using Availity, UnitedHealthcare Provider Portal, or CoverMyMeds
• Medical Assistant (MA) Certification
• Associate degree in Healthcare Administration or related field

Ideal Backgrounds

We encourage applicants with experience as:

• Patient Care Coordinator
• Patient Care Navigator
• Medical Assistant (MA)
• Certified Medical Assistant (CMA)
• Prior Authorization Specialist
• Medical Office Coordinator
• Clinical Administrative Assistant
• Medical Receptionist
• Front Office Medical Assistant
• Healthcare Customer Service Representative

Why You'll Love Working Here

At Mobile Medical, you'll be part of an innovative healthcare team focused on improving patients' quality of life by bringing primary care directly into the home. Every phone call, referral, and authorization you complete helps patients receive timely, compassionate care.

If you're organized, compassionate, and passionate about helping others, this is a rewarding opportunity to grow your healthcare career.

Employment is contingent upon successful completion of an AHCA Level 2 Background Screening.