Customer Service Specialist

TEKsystems; City of Albany (NY); Remote; USD 25,000 - 36,000; Full time

Job summary

TEKsystems in Albany, NY is seeking a contract-to-hire help desk specialist to be the first point of contact for technicians and contractors. You will handle inbound calls, research issues, and document cases while coordinating with internal and external teams.

This fully remote role offers competitive compensation and a comprehensive benefits plan where eligible. Two or more years in a corporate customer-support or admin role are preferred.

Qualifications

• 2+ years of corporate work experience in a customer support or administration role
• Call Center experience highly preferred
• Computer and Microsoft skills
• Bilingual Spanish preferred, not required

Responsibilities

• First point of contact for questions and case management from technicians and contractors.
• Answer inbound calls from contractors and technicians related to job support
• Research and resolve issues that arise
• Troubleshoot project items that need attention
• Communicate effectively with internal and external parties
• Enter critical information into the system for proper documentation of cases
• Prioritize critical issues and have strong attention to detail

Skills

Administrative support

customer service

call center

inbound call

Customer support

Help desk support

Tools

Microsoft Office

Job description

Description

First point of contact for questions and case management from technicians and contractors.

• Answer inbound calls from contractors and technicians related to job support

• Research and resolve issues that arise

• Troubleshoot project items that need attention

• Communicate effectively with internal and external parties

• Enter critical information into the system for proper documentation of cases

• Prioritize critical issues and have strong attention to detail

Skills

Administrative support, customer service, call center, inbound call, Customer support, Help desk support

Additional Skills & Qualifications

• 2+ years of corporate work experience in a customer support or administration role

• Call Center experience highly preferred

• Computer and Microsoft skills

• Bilingual Spanish preferred, not required

Job Type & Location

This is a Contract to Hire position based out of Albany, NY.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Albany, NY.

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.