Desktop Support Technician

TEKsystems; New York (NY); On-site; USD 33,000 - 47,000; Full time

Job summary

TEKsystems in New York, NY seeks an experienced enterprise desktop support professional for a contract-to-hire role. You will address end-user hardware and software issues, respond to tickets, and support MS Office and backend environments.

You will also manage MS Intune and Active Directory, while maintaining documentation and remote management tools. The ideal candidate has 5+ years in enterprise desktop support, strong communication, and the ability to perform Level 1–2 support in a

Qualifications

• 5+ years of enterprise desktop support experience required.
• Bachelor's degree preferred; without a degree, 5 additional years of experience required.
• Experience supporting executive-level stakeholders preferred.
• Strong understanding of standardized IT support procedures.
• Excellent communication and professionalism in fast-paced environments.
• Strong organizational skills and ability to prioritize multiple tickets.

Responsibilities

• Provide general desktop and end-user support for hardware and software issues.
• Respond to and resolve incident and service requests through ticketing systems.
• Support MS Office Suite and backend Office environments.
• Manage and troubleshoot MS Intune and Active Directory.
• Maintain office technology and remote management tools.
• Provide Level 1 & Level 2 enterprise support.
• Edit and maintain documentation related to applications and hardware environments.
• Support standardized procedures to meet objectives and deadlines.
• Model behaviors aligned with CBRE RISE values.

Skills

Desktop Support

Microsoft Intune

Active Directory

MS Office

O365

Ticketing Systems

Hardware Troubleshooting

Software Troubleshooting

Customer Service

Level 2 Support

Education

Bachelor's degree preferred

Job description

Description

• Provide general desktop and end-user support for hardware and software issues.
• Respond to and resolve incident and service requests through ticketing systems.
• Support MS Office Suite and backend Office environments.
• Manage and troubleshoot MS Intune and Active Directory.
• Maintain office technology and remote management tools.
• Edit and maintain documentation related to applications and hardware environments.
• Support standardized procedures to meet objectives and deadlines.
• Model behaviors aligned with CBRE RISE values.

What Youll Do:

• Provide general desktop and end-user support for hardware and software issues.
• Respond to and resolve incident and service requests through ticketing systems.
• Support MS Office Suite and backend Office environments.
• Manage and troubleshoot MS Intune and Active Directory.
• Maintain office technology and remote management tools.
• Provide Level 1 & Level 2 enterprise support.
• Edit and maintain documentation related to applications and hardware environments.
• Support standardized procedures to meet objectives and deadlines.
• Model behaviors aligned with CBRE RISE values.

Skills

Desktop Support, Microsoft Intune, Active Directory, MS Office, O365, Ticketing Systems, Hardware Troubleshooting, Software Troubleshooting, Customer Service, Level 2 Support, Technical support, Windows 10, Banking Support, Law Firm Support, Apple iOS Support, Adobe Acrobat, Executive Support, VIP Support, Remote Management Tools

Top Skills Details

Desktop Support,Microsoft Intune,Active Directory,MS Office,O365,Ticketing Systems,Hardware Troubleshooting,Software Troubleshooting,Customer Service,Level 2 Support,Technical support,Windows 10

Additional Skills & Qualifications

• 5+ years of enterprise desktop support experience required
• Bachelors degree preferred; without a degree, 5 additional years of experience required
• Experience supporting executive-level stakeholders preferred
• Strong understanding of standardized IT support procedures
• Excellent communication and professionalism in fast-paced environments
• Strong organizational skills and ability to prioritize multiple tickets

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of New York, NY.

Pay And Benefits

The pay range for this position is $24.00 - $34.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in New York,NY.

Application Deadline

This position is anticipated to close on Oct 21, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.