Service Desk Analyst

TEKsystems; Minneapolis (MN); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transit benefits

Time Off

Job summary

TEKsystems is seeking an experienced IT Help Desk contractor for an onsite role in Brooklyn Park, MN. You will triage user issues, respond to tickets via phone, email, and in person, and manage ticket workflows to resolve problems related to production systems and hardware.

The position requires an associate degree in IT or equivalent work experience, plus strong communication and multi-tasking skills. Expect a fast-paced manufacturing environment with benefits and pay in the $23.00–$27.00/hr

Qualifications

• Associate degree in an IT-related field or relevant work experience.
• Experience in supporting a technical environment in a help desk capacity.
• Microsoft Office awareness: Outlook, Word, Excel, PowerPoint.
• Clear and effective verbal and written communication skills.
• Attention to detail and strong organizational skills.
• Ability to work in a fast-paced team environment.

Responsibilities

• Triage user issues and requests.
• Respond to help desk tickets, calls, email, and walk-up requests for support.
• Manage the tickets in the Help Desk ticketing system.
• Identify, research, and resolve IT problems.
• Troubleshoot and maintain computer systems connected to production equipment.
• Configure and deploy user hardware.
• Support and comply with ISO and medical device requirements.
• Read and follow work instructions and standard work.
• Participate in required company meetings.
• Maintain an organized work area (5S).
• Participate in the Operational Excellence Program.

Skills

Desktop

Windows 10

Troubleshooting

Active directory

Windows

Customer service

Technical support

Education

Associate degree in IT-related field or relevant work experience

Bachelor's degree in Computer Science or related IS field

Job description

Essential Job Functions

• Triage user issues and requests.
• Respond to help desk tickets, telephone calls, email, and walk-up requests for support
• Manage the tickets in the Help Desk ticketing system
• Identify, research, and resolve IT problems
• Troubleshot and maintain computer systems connected to production equipment
• Configure and deploy user hardware
• Support and comply with the company Quality System, ISO, and medical device requirements
• Read, understand, and follow work instructions and standard work
• Participate in required company meetings
• Maintain an organized work area (5S)
• Participate in the Operational Excellence Program
• Complete all other work duties as assigned
• Ability to work in a manufacturing environment

Skills

• Desktop
• Windows 10
• Troubleshooting
• Active directory
• Windows
• Customer service
• Technical support

Top Skills Details

• Desktop
• Windows 10
• Troubleshooting
• Active directory
• Windows
• Customer service
• Technical support

Additional Skills & Qualifications

• Associate degree in an IT--related field or relevant work experience.
• Experience in support a technical environment in a help desk capacity
• Microsoft Office awareness (Outlook, Word, Excel, PowerPoint)
• Clear and effective verbal and written communication skills
• Attention to detail
• Organizational skills
• Ability to work in a fast-paced team environment
• Ability to prioritize and multitask
• Ability to lift 50 lbs.

Desirable Criteria & Qualifications

• Bachelors degree in Computer Science or related IS field
• Experience with ERP, CRM, and other Business Systems
• Continuing Education; including participation in local chapters, associations, and/or organizations

Experience Level

Expert Level

Job Type & Location

This is a Contract position based out of Brooklyn Park, MN.

Pay And Benefits

The pay range for this position is $23.00 - $27.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 28, 2026.

Workplace Type

This is a fully onsite position in Brooklyn Park,MN.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Equal Opportunity Statement

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.