Remote Service Resolution Specialist

TEKsystems; City of Albany (NY); Remote; USD 26.000 - 34.000; Vollzeit

Benefits dieser Stelle

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO / Vacation / Sick Leave

Zusammenfassung

TEKsystems is seeking a Remote Service Resolution Specialist to support contractors and field professionals by resolving issues, coordinating solutions, and keeping critical projects on track. This 100% remote role rewards proactive service and clear communication.

You will investigate problems, document activity, and work across teams to ensure timely, accurate resolutions while delivering a consistently professional customer experience. In-person training may occur in Albany, NY as needed.

Qualifikationen

• Experience in customer service or client support preferred.

Aufgaben

• Serve as a trusted resource for contractors and technicians requiring support
• Manage inbound inquiries and provide timely, accurate solutions
• Investigate and resolve service-related issues
• Document case activity and maintain detailed records
• Collaborate across departments to ensure efficient issue resolution
• Prioritize urgent requests while balancing multiple responsibilities
• Deliver a professional customer experience on every interaction

Jobbeschreibung

Remote Service Resolution Specialist

100% Remote | Monday-Friday | 8:30 AM-5:00 PM | Equipment Provided

Want a remote role where you're more than just answering phones? We're hiring a Service Resolution Specialist to support contractors and field professionals by solving problems, coordinating solutions, and keeping critical projects on track. This position is perfect for someone who enjoys being the go-to person when challenges arise and takes pride in delivering exceptional service.

What You'll Do

• Serve as a trusted resource for contractors and technicians requiring support
• Manage inbound inquiries and provide timely, accurate solutions
• Investigate and resolve service-related issues
• Document case activity and maintain detailed records
• Collaborate across departments to ensure efficient issue resolution
• Prioritize urgent requests while balancing multiple responsibilities
• Deliver a professional customer experience on every interaction

Schedule & Requirements

• 100% Remote
• Monday-Friday, 8:30 AM-5:00 PM
• Equipment provided
• Must live within commuting distance of Albany, NY, as initial training and occasional business needs will require in-person attendance at the Albany office

Why This Opportunity Matters

This role offers a unique opportunity to develop skills in customer service, operations, troubleshooting, and business support while working from home. You'll gain exposure to real-world operational processes, partner with professionals across multiple teams, and build experience that can lead to future advancement opportunities in customer success, operations, project coordination, or management.

If you're organized, resourceful, and enjoy helping people solve problems, this could be the perfect next step in your career.

#EastPriority26

Job Type & Location

This is a Contract to Hire position based out of Albany, NY.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Albany, NY.

Application Deadline

This position is anticipated to close on Oct 23, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.