Remote Operations Support Coordinator

TEKsystems; City of Albany (NY); A distancia; USD 25.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% Remote

Equipment Provided

Descripción de la vacante

TEKsystems is hiring a Remote Operations Support Coordinator to serve as the essential liaison between field teams, contractors, and internal departments. This role emphasizes problem-solving, multitasking, and delivering a professional, solutions-focused customer experience in a fully remote setup with equipment provided.

Based out of Albany, NY, the position offers 100% remote work, Monday–Friday 8:30 AM–5:00 PM, and initial in-person attendance for training as needed.

Formación

• Experience in coordinating operations or field support is a plus.
• Ability to manage inquiries and document case details.
• Strong communication with multiple departments.

Responsabilidades

• Act as the primary support contact for technicians and contractor partners
• Manage inbound calls and service-related inquiries
• Investigate issues, troubleshoot challenges, and coordinate resolutions
• Maintain accurate records and case documentation
• Partner with multiple departments to ensure timely project support
• Escalate urgent matters and help drive successful outcomes
• Deliver a professional, solutions-focused customer experience

Conocimientos

Customer service

Problem solving

Multitasking

Stakeholder communication

Descripción del empleo

Remote Operations Support Coordinator

100% Remote | Monday-Friday | 8:30 AM-5:00 PM | Equipment Provided

Ready to move beyond a traditional customer service role? We're hiring a Remote Operations Support Coordinator to serve as a critical link between field teams, contractors, and internal departments. This position is ideal for professionals who enjoy problem-solving, multitasking, and helping keep large-scale projects moving forward.

What You’ll Do

• Act as the primary support contact for technicians and contractor partners


• Manage inbound calls and service-related inquiries


• Investigate issues, troubleshoot challenges, and coordinate resolutions


• Maintain accurate records and case documentation


• Partner with multiple departments to ensure timely project support


• Escalate urgent matters and help drive successful outcomes


• Deliver a professional, solutions-focused customer experience

Schedule & Requirements

• 100% Remote


• Monday-Friday, 8:30 AM-5:00 PM


• Equipment provided


• Must live within commuting distance of Albany, NY, as initial training and occasional business needs will require in-person attendance at the Albany office

Why This Role Stands Out

This opportunity offers a unique blend of customer support, operations coordination, and problem resolution. You'll gain exposure to project workflows, business operations, and stakeholder communication while working in a structured remote environment. Ideal for professionals looking to build a long-term career path in customer operations, project support, or business services.

If you're detail-oriented, thrive in a fast-paced environment, and enjoy helping people find solutions, we'd love to connect with you.

#EastPriority26

Job Type & Location

This is a Contract to Hire position based out of Albany, NY.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Albany, NY.

Application Deadline

This position is anticipated to close on Oct 23, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.