Customer Service Specialist

Lee Hecht Harrison Nederland B.V.; San Diego (CA); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K plan

Commuter benefits

EAP program

Job summary

Lee Hecht Harrison Nederland B.V. is seeking a Bilingual Customer Service Specialist to support clients in a fast-paced financial services environment.

The role involves handling inquiries by phone, email, and chat, resolving issues, and guiding clients on account details and investment options. The ideal candidate communicates effectively in Spanish, has prior call center experience, and is proficient with CRM systems and Microsoft Office.

Qualifications

• Bilingual in Spanish is required.
• Previous experience in a call center or customer service is needed.
• Experience in financial services or related industry is preferred.
• Proficiency in Microsoft Office and Salesforce/CRM software is expected.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Provide exceptional customer service to clients.
• Handle inquiries, resolve issues, and support via phone, email, and chat.
• Assist clients with account inquiries, transactions, and financial product information.
• Explain 401k options and fund allocations to clients.
• Collaborate with team to ensure timely resolution of inquiries.
• Maintain detailed records of interactions and transactions.

Skills

Bilingual Spanish

Customer service

Call center experience

CRM software

Microsoft Office

Tools

Salesforce

CRM software

Job description

Bilingual Customer Service Specialist

LHH has partnered with a dynamic and growing financial services company dedicated to providing top-notch services to their clients. As the company continues to expand, they are seeking a talented individual to join their team as a Customer Service Specialist. The ideal candidate will have strong communication, reliable, strong work ethic and eager to learn and grow within the company. If you are interested in joining a tight knit team and starting a career in financial services.

Responsibilities:

• Provide exceptional customer service to clients
• Handle inquiries, resolve issues, and provide support via phone, email, and chat
• Assist clients with account inquiries, transactions, and financial product information
• Discuss and clearly explain to clients their 401k options and how to allocate their funds
• Collaborate closely with team members to ensure timely and accurate resolution of client inquiries
• Maintain detailed records of customer interactions and transactions

Qualifications:

• Bilingual in Spanish required
• Previous experience in a call center or customer service
• Previous experience in the financial services or similar industry preferred
• Proficiency in Microsoft Office and Salesforce or CRM software
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously
• Attention to detail and strong problem-solving abilities

Compensation

• $24.00/hour starting pay
• Contract-To-Hire
• Opportunities for professional growth, pay increases and advancement within the company
• Collaborative and supportive team environment

Schedule:

• Monday-Friday; 7am-4pm or 8am-5pm
• Office is located in La Mesa, CA
• Potential to work a hybrid schedule after training is completed

Pay Details: $24.00 per hour

Benefits

• Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.
• Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.
• In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.