Customer Service & Solutions Specialist (Inbound & Upsell)

Graybar; Lexington (VA); On-site; USD 38,000 - 49,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Prescription

Life Insurance

Flexible Spending Accounts

Disability Benefits

Profit Sharing Plans

401(k) with company match

Paid Vacation

Paid Holidays

Paid Wellness Day

Community Time Off

Predictable Work Schedules

Employee Recognition Program

Educational Reimbursement

Career Development Programs

Job summary

Graybar is seeking a Customer Service Representative to be a primary contact for customers, entering orders, handling requests, and delivering timely, courteous support. You will respond to calls and written inquiries and assist with product selection and application.

Coordinate orders including pricing, expediting, billing, order maintenance, credits and claims. Monday–Friday, 8:00am–5:00pm, with comprehensive benefits and employee ownership.

Qualifications

• Strong communication skills.
• Ability to handle a variety of customer situations with enthusiasm and tact.
• Retail or counter sales experience preferred.

Responsibilities

• Provide top-quality customer service and ensure customer satisfaction.
• Handle inbound and outbound calls and written correspondence with timely follow-up.
• Assist in selling Graybar goods and services on inbound calls.
• Support product selection and application guidance.
• Coordinate orders including entry, pricing, expediting, billing, order maintenance, credits and claims.

Skills

Strong communication

Enthusiasm and tact

Retail or counter sales experience

Education

High School education

2-year or 4-year degree preferred

Job description

Graybar is seeking a Customer Service Representative to be a primary contact for customers, entering orders, handling requests, and delivering timely, courteous support. You will respond to calls and written inquiries and assist with product selection and application.

Coordinate orders including pricing, expediting, billing, order maintenance, credits and claims. Monday–Friday, 8:00am–5:00pm, with comprehensive benefits and employee ownership.