Customer Service & Solutions Specialist

Wesco; Tifton (GA); On-site; USD 26,000 - 32,000; Full time

Job summary

Wesco is seeking a Representative - Customer Service to respond to customer inquiries by phone, email and walk-ins, providing resolution to routine and some non-routine issues. You will coordinate with other departments for follow-up and ensure a positive customer experience.

The role demands strong communication, attention to detail, and the ability to work under pressure in a team-driven environment. Compensation includes a per-hour pay range and comprehensive benefits.

Qualifications

• High School Degree or Equivalent required.
• Associates’ Degree preferred.
• 2-4 years of relevant experience.
• Strong interpersonal and written communication skills.
• Able to work under pressure with attention to detail.
• Proficient computer skills including MS Word, Excel, and email.

Responsibilities

• Respond to customer inquiries by phone, email, and walk-ins.
• Resolve routine and some non-routine problems and inform customers of solutions.
• Refer follow-up to other departments as needed.
• Back-up support to sales counter with inquiries.

Skills

Customer service

Communication

Attention to detail

Interpersonal skills

MS Word & Excel & Email

Education

High School Diploma or equivalent

Associates’ Degree preferred

Tools

MS Word

Excel

Email

Job description

Wesco is seeking a Representative - Customer Service to respond to customer inquiries by phone, email and walk-ins, providing resolution to routine and some non-routine issues. You will coordinate with other departments for follow-up and ensure a positive customer experience.

The role demands strong communication, attention to detail, and the ability to work under pressure in a team-driven environment. Compensation includes a per-hour pay range and comprehensive benefits.