Customer Service Pro: Resolve, Liaise & Support

WESCO; Pittsburgh (Allegheny County); On-site; MXN 180,000 - 260,000; Full time

Job summary

Wesco in Mexico is seeking a Representative - Customer Service to respond to inquiries by telephone, e-mail and walk-ins, provide resolution for routine and some non-routine issues, and communicate solutions to customers.

You will analyze service needs, coordinate with other departments for follow-up, and provide back-up support to the sales counter. Requires 2-4 years of relevant experience, plus strong interpersonal and written communication skills.

Qualifications

• High School Degree or Equivalent required
• Associates' Degree preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

Responsibilities

• Respond to inquiries by telephone, e-mail and walk-ins to provide inquiry or problem resolution
• Resolve mostly routine and some non-routine problems and communicate solutions to customers
• Analyze a customer's service needs and refer to other service or technical departments for follow up as needed
• Back-up support to sales counter with walk in and telephone inquiries

Skills

Strong interpersonal skills

Verbal & written communication

Attention to detail

Able to work under pressure

Customer service mindset

Education

High School Diploma or Equivalent

Associates' Degree preferred

Tools

MS Word

Excel

Email

Job description

Wesco in Mexico is seeking a Representative - Customer Service to respond to inquiries by telephone, e-mail and walk-ins, provide resolution for routine and some non-routine issues, and communicate solutions to customers.

You will analyze service needs, coordinate with other departments for follow-up, and provide back-up support to the sales counter. Requires 2-4 years of relevant experience, plus strong interpersonal and written communication skills.