Customer Service & Solutions Specialist

Grayba; Thornton (CO); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Stock ownership

Medical benefits

Dental benefits

Vision benefits

401(k) match

Paid vacation

Paid holidays

Sick days

Wellness day

Educational reimbursement

Job summary

Graybar is seeking a Customer Service Representative to be a key contact for customers in Thornton, CO. You will handle calls and written inquiries, enter orders, and support customers with timely, courteous service.

Responsibilities include guiding product choices, coordinating pricing, expediting, billing, and handling order maintenance, credits, and claims to ensure total satisfaction.

Qualifications

• 2+ years of customer service experience preferred.
• High School diploma required; bachelor’s degree preferred.
• Excellent communication and problem-solving abilities.

Responsibilities

• Handle inbound and outbound customer calls and written correspondence with professionalism and timeliness.
• Enter orders, respond to requests, and provide timely support for customers.
• Assist with product selection and application, and coordinate pricing, expediting, and billing as needed.
• Manage order maintenance, credits, and claims to ensure customer satisfaction.

Skills

Communication skills

Customer service

Phone handling

Desire to sell

Time management

Education

High School diploma

Bachelor’s degree preferred

Job description

Graybar is seeking a Customer Service Representative to be a key contact for customers in Thornton, CO. You will handle calls and written inquiries, enter orders, and support customers with timely, courteous service.

Responsibilities include guiding product choices, coordinating pricing, expediting, billing, and handling order maintenance, credits, and claims to ensure total satisfaction.