Customer Service & Solutions Advocate

PrimeSource Building Products, Inc.; West Manchester Township (York County); On-site; USD 45,000 - 65,000; Full time

Job summary

PrimeSource Building Products, Inc. is seeking a Customer Service Representative to deliver superior service and support to customers and internal teams in a fast-paced environment.

The role reports to the Customer Service Manager and requires strong communication, problem-solving, and a customer-centric mindset. Responsibilities include routing qualified opportunities, handling inquiries, order processing, CRM documentation, and collaboration with sales and marketing.

Qualifications

• High school diploma or equivalent.
• One year of office/clerical support experience.
• Microsoft Office, Typing, Computer Skills experience.
• One year in a customer service or inside sales role preferred.

Responsibilities

• Routing qualified opportunities to the account executives for development and closure.
• Fill customer requests or inquiries concerning services, material takeoffs, products, billing, quotes, pricing, marketing, and displays.
• Follow-up on pre-determined quote amounts.
• Documenting all customer information, communications, and sales in CRM.
• Accurate order processing, including follow through on back orders and RMAs.
• Handling customer complaints courteously and professionally.

Skills

Phone skills

Problem solving

Team player

Customer service mindset

Cross-functional collaboration

Education

High school diploma or equivalent

Office/clerical experience

Microsoft Office

Tools

Microsoft Office

Typing

Computer skills

Job description

PrimeSource Building Products, Inc. is seeking a Customer Service Representative to deliver superior service and support to customers and internal teams in a fast-paced environment.

The role reports to the Customer Service Manager and requires strong communication, problem-solving, and a customer-centric mindset. Responsibilities include routing qualified opportunities, handling inquiries, order processing, CRM documentation, and collaboration with sales and marketing.