Customer Care Pro: Problem-Solving Expert

Journeyfront, Inc.; Northern (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

ClearSource is seeking a Customer Care Specialist to assist customers with product inquiries and troubleshoot issues using a robust knowledge base. You will diagnose problems, deliver timely solutions, and ensure each interaction is handled with patience and care.

Working closely with your Team Lead, you will aim to meet KPIs such as CSAT, schedule adherence, and service levels while continually improving through coaching and feedback to provide an exceptional customer experience.

Qualifications

• High school diploma (or equivalent).
• 1+ year of experience in a call center or customer support role.
• Experience with troubleshooting or problem-solving, preferably with technology or smart devices.
• Strong English communication skills (C2+ or higher).
• A customer-first mindset with the ability to listen, empathize, and deliver timely, accurate solutions.

Responsibilities

• Assist customers with inquiries about product features and troubleshooting issues.
• Diagnose and resolve issues with a combination of customer input, app-provided data, and your creative and problem-solving skills using an extensive knowledge base.
• Ensure each interaction is handled with patience and care, making the customer feel valued.
• Work closely with your Team Lead to meet KPIs, such as schedule adherence, CSAT, and service levels.
• Continuously improve your skills through coaching and feedback to deliver an excellent customer experience.

Skills

Customer-first

Active listening

Problem solving

English proficiency

Education

High School Diploma or equivalent

Job description

ClearSource is seeking a Customer Care Specialist to assist customers with product inquiries and troubleshoot issues using a robust knowledge base. You will diagnose problems, deliver timely solutions, and ensure each interaction is handled with patience and care.

Working closely with your Team Lead, you will aim to meet KPIs such as CSAT, schedule adherence, and service levels while continually improving through coaching and feedback to provide an exceptional customer experience.