Customer Support & Solutions Specialist

PrimeSource Building Products, Inc.; York (York County); On-site; USD 21,000 - 28,000; Full time

Job summary

PrimeSource Building Products, Inc. in New Holland, PA seeks a Customer Service Representative to be the frontline liaison, routing inquiries, processing orders, and supporting the sales and marketing teams. This full-time, non-exempt role has a 40-45 hour week with potential overtime and a 6:30 a.m.–5 p.m.

window based on team needs. The ideal candidate has a high school diploma, at least one year in clerical work, strong MS Office skills, and a customer-first mindset.

Qualifications

• High school diploma or equivalent required.
• One year of office/clerical support experience.
• Microsoft Office, typing, and computer skills required.

Responsibilities

• Route qualified opportunities to account executives for development and closure.
• Handle customer requests concerning services, material takeoffs, products, billing, quotes, pricing, marketing, and displays.
• Follow-up on pre-determined quote amounts.
• Documenting all customer information, communications, and sales in CRM.
• Accurate order processing, including follow through on back orders and RMAs.
• Handling customer complaints courteously, professionally.
• Executing commercial initiatives & projects as needed.
• Local travel to various worksites may be required. Occasional trade show attendance may be required. No overnight travel is required.
• While performing the duties of this job, the employee regularly works in an office setting and may occasionally need to go out onto the manufacturing floor.

Skills

Excellent phone skills

Problem-solving

Team player

Communication across departments

Willingness to learn

Education

High school diploma or equivalent

One year of office/clerical support experience

Microsoft Office, Typing, Computer Skills

Tools

Microsoft Office

Job description

PrimeSource Building Products, Inc. in New Holland, PA seeks a Customer Service Representative to be the frontline liaison, routing inquiries, processing orders, and supporting the sales and marketing teams. This full-time, non-exempt role has a 40-45 hour week with potential overtime and a 6:30 a.m.–5 p.m.

window based on team needs. The ideal candidate has a high school diploma, at least one year in clerical work, strong MS Office skills, and a customer-first mindset.