Customer Service Representative

PrimeSource Building Products, Inc.; Irving (TX); On-site; USD 35,000 - 48,000; Full time

Job summary

PrimeSource Building Products Inc. in Irving, TX, headquartered in Irving, is seeking a Customer Service Specialist to support the Inside Sales Department.

The role focuses on processing sales and warehouse orders with exceptional accuracy and handling RMAs and credits in coordination with operations. Key duties include managing Home Depot and Lowe's calls, coordinating BMG orders with Territory Managers and the BMG team, assisting will-call customers, and serving as a phone-tree backup for

Responsibilities

• Enters bulk of sales orders and warehouse orders, ensuring 99.9% order accuracy.
• Enters RMAs into the system and coordinates with operations to determine if a return is necessary.
• Enters credits into the system and coordinates with operations to determine if credit is warranted.
• Handles Home Depot and Lowe's calls and coordinates with operations when necessary.
• Coordinates BMG orders with Territory Managers and BMG support team.
• Assists will-call customers in finding the will-call office to pick up orders.
• Acts as phone-tree backup for the sales team, handling overflow and customer service calls.

Job description

PrimeSource Building Products Inc., one of the nation’s largest wholesale distributors of building supply products, has an immediate opportunity for a Customer Service Specialist in our Irving, TX headquarters, in support for PrimeSource's Inside Sales Department.

This Customer Service Specialist role will provide the admin support for PrimeSource Inside Sales function. Some responsibilities include the following:

• Enters bulk of sales teams will call and warehouse orders ensuring 99.9% order accuracy
• Enters RMA’s into system and coordinates with ops to determine if return is necessary
• Enters Credits into system and coordinates with ops to determine if credit is warranted
• Handles Home Depot and Lowes calls and coordinates with ops when necessary
• Coordinates BMG orders with Territory Managers and BMG support team
• Assists will call customers find the will call office to pick up orders
• Acts as phone tree back up for sales team handling overflow calls and customer service calls