Customer Service & Scheduling Specialist - Home Services

Ace Handyman Services Madison West; Madison (WI); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) with company match

On-the-Job Training

Job summary

Ace Handyman Services Madison West is seeking a Customer Service Representative (CSR) to be the first point of contact for clients in our Madison, WI office. You will answer inquiries, schedule projects, and ensure a smooth, positive customer experience with strong communication and a customer-first mindset.

Responsibilities include handling calls and messages, coordinating with field technicians, and maintaining precise records.

Qualifications

• 1+ years of customer service or administrative experience
• Strong verbal and written communication skills
• Proficiency with Microsoft Office Suite and ability to learn scheduling software
• Ability to multitask in a fast-paced environment
• Professional, friendly, and detail-oriented demeanor

Responsibilities

• Answer incoming phone calls, emails, and online inquiries in a professional and friendly manner
• Schedule appointments and manage work orders using our service system
• Assist customers with service questions, estimates, and follow-up communication
• Resolve customer issues efficiently and escalate when needed
• Maintain accurate customer records and documentation
• Collaborate with field technicians to ensure excellent service delivery

Skills

Customer service

Communication

Multitasking

Detail-oriented

Scheduling

Tools

MS Office

Scheduling software

Job description

Ace Handyman Services Madison West is seeking a Customer Service Representative (CSR) to be the first point of contact for clients in our Madison, WI office. You will answer inquiries, schedule projects, and ensure a smooth, positive customer experience with strong communication and a customer-first mindset.

Responsibilities include handling calls and messages, coordinating with field technicians, and maintaining precise records.