Customer Service & Scheduling Specialist - Flexible Schedule

Handyman Connection; Des Plaines (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Job summary

Handyman Connection North Chicagoland is seeking a Customer Service Representative to become the friendly voice of the company, handling calls, scheduling, and customer follow-ups. You will support craftsmen in the field and help maintain accurate scheduling data.

The role offers competitive pay with performance bonuses, opportunities for advancement, and a fast-paced, rewarding environment where you can grow your skills in operations, sales, and customer service.

Qualifications

• Strong communication and people skills are essential.
• Ability to stay organized and detail-oriented in a fast-paced environment.
• Comfort with making outbound calls and managing schedules.

Responsibilities

• Answer and manage incoming calls from customers and scheduling needs.
• Schedule and coordinate jobs with customers and craftsmen to match the right job.
• Outbound calls to follow up on estimates and convert leads to booked jobs.
• Track and maintain job scheduling data using scheduling software.
• Handle customer service requests professionally to maintain positive relationships.
• Support craftsmen and office team to ensure smooth operations.
• Aim to meet or exceed monthly sales and customer satisfaction goals.

Skills

Communication skills

People skills

Attention to detail

Organization

Outbound calling

Tools

CRM software

Job description

Handyman Connection North Chicagoland is seeking a Customer Service Representative to become the friendly voice of the company, handling calls, scheduling, and customer follow-ups. You will support craftsmen in the field and help maintain accurate scheduling data.

The role offers competitive pay with performance bonuses, opportunities for advancement, and a fast-paced, rewarding environment where you can grow your skills in operations, sales, and customer service.