Customer Service Representative

Ace Handyman Services Lakeland; Lakeland (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401(k) with company matching

Paid Vacation

Performance bonuses

Regular performance and pay reviews

Supportive, locally owned business

Positive, team-oriented work环境

Job summary

Ace Handyman Services Lakeland, FL is hiring a Customer Service Representative to join our on-site team. You will answer calls, educate homeowners about services, provide estimates over the phone, and schedule appointments.

No construction experience is required—we will train you. The role emphasizes scheduling, keeping operations running smoothly, and delivering a positive customer experience in a fast-paced environment.

Qualifications

• 3+ years of experience in sales, customer service, call center, or high-volume phone support.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication.
• Experience with scheduling or dispatching service technicians is preferred.

Responsibilities

• Answer incoming customer calls and educate homeowners about our services.
• Provide estimates over the phone and schedule appointments.
• Manage technician schedules to maximize efficiency and customer satisfaction.
• Coordinate with field technicians to resolve scheduling, billing, and customer service issues.
• Handle warranty calls, data entry, and other administrative tasks.
• Assist with day-to-day office operations to ensure an exceptional customer experience.

Skills

Customer service

Scheduling

Organizational skills

Verbal communication

Job description

Full-time Lakeland, FL On-site $16 - $18/hr

Posted Sunday, 7/26/2026

Ace Handyman Services is Hiring an CSR

CSR
Ace Handyman Services – Lakeland, FL
Pay: $16– $18 per hour (based on experience)
Job Type: Full-time
Location: Lakeland, FL

Join the Ace Handyman Services Team

Do you enjoy helping people, staying organized, and working in a fast-paced environment? Ace Handyman Services is looking for a motivated Customer Service Representative to join our team.

This is an excellent opportunity for someone who enjoys customer service, scheduling, and keeping operations running smoothly. No construction experience is required—we'll teach you everything you need to know about our services.

Why Join Ace Handyman Services?

• 401(k) with company matching
• Paid Vacation
• Performance bonuses
• Regular performance and pay reviews
• Supportive, locally owned business backed by the trusted Ace Hardware brand
• Positive, team-oriented work environment

What You'll Do

• Answer incoming customer calls and educate homeowners about our services
• Provide estimates over the phone and schedule appointments
• Manage technician schedules to maximize efficiency and customer satisfaction
• Coordinate with field technicians to resolve scheduling, billing, and customer service issues
• Handle warranty calls, data entry, and other administrative tasks
• Assist with day-to-day office operations to ensure an exceptional customer experience

What We're Looking For

• 3+ years of experience in sales, customer service, call center, or high-volume phone support
• Strong organizational and multitasking skills
• Excellent verbal and written communication
• Experience with scheduling or dispatching service technicians is preferred
• Professional, friendly, and customer-focused attitude