Customer Service Representative

Ace Handyman Services Madison West; Madison (WI); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) with company match

On-the-Job Training

Job summary

Ace Handyman Services Madison West is seeking a Customer Service Representative (CSR) to be the first point of contact for clients in our Madison, WI office. You will answer inquiries, schedule projects, and ensure a smooth, positive customer experience with strong communication and a customer-first mindset.

Responsibilities include handling calls and messages, coordinating with field technicians, and maintaining precise records.

Qualifications

• 1+ years of customer service or administrative experience
• Strong verbal and written communication skills
• Proficiency with Microsoft Office Suite and ability to learn scheduling software
• Ability to multitask in a fast-paced environment
• Professional, friendly, and detail-oriented demeanor

Responsibilities

• Answer incoming phone calls, emails, and online inquiries in a professional and friendly manner
• Schedule appointments and manage work orders using our service system
• Assist customers with service questions, estimates, and follow-up communication
• Resolve customer issues efficiently and escalate when needed
• Maintain accurate customer records and documentation
• Collaborate with field technicians to ensure excellent service delivery

Skills

Customer service

Communication

Multitasking

Detail-oriented

Scheduling

Tools

MS Office

Scheduling software

Job description

Full-time Madison, Wisconsin On-site $20 - $27/hr

Posted Monday, 10/5/2026

Customer Service Representative (CSR)

About the Role

Ace Handyman Services is looking for a Customer Service Representative (CSR) to join our Madison, WI office. As the first point of contact for our clients, you’ll be the voice of Ace Handyman Services — answering inquiries, scheduling projects, and ensuring every customer has a smooth, positive experience. This is an excellent opportunity for someone with strong communication skills and a customer-first mindset.

Responsibilities

Answer incoming phone calls, emails, and online inquiries in a professional and friendly manner

Schedule appointments and manage work orders using our service system

Assist customers with service questions, estimates, and follow-up communication

Resolve customer issues efficiently and **escalate when needed**

Maintain accurate customer records and documentation

Collaborate with field technicians to ensure excellent service delivery

Must-Have Qualifications

Previous customer service or administrative experience (1+ years preferred)

Strong verbal and written communication skills

Proficiency with Microsoft Office Suite and ability to learn scheduling software

Ability to multitask in a fast-paced environment

Professional, friendly, and detail-oriented demeanor

Nice-to-Have Qualifications

Experience in scheduling, dispatching, or a service-related industry

Knowledge of home improvement, handyman services, or trades industry

Paid Time Off

Health Insurance

On-the-Job Training

401(k) with company match