Customer Success Coordinator — Scheduling & Support

Ace Handyman Services Greater Triangle & Johnston County; Raleigh (NC); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Health insurance including medical,

Dental insurance

Vision insurance

Telehealth

Paid birthday off

401k with company match

Growth and advancement opportunities

Job summary

Ace Handyman Services Greater Triangle & Johnston County is hiring a Customer Service Representative / Office Administrator in Raleigh to manage calls, schedule appointments, and support daily office operations.

No construction experience is required, but prior experience will expedite training. You will educate customers, match them with craftsmen, and ensure a positive customer experience from first call to job completion.

Qualifications

• No construction experience required, but prior experience will expedite training.
• We seek organized, detail oriented professionals able to multitask in a fast paced service environment.
• Strong communication skills and the ability to educate customers about services, pricing, and scheduling.

Responsibilities

• Answer inbound calls and respond to customer inquiries
• Educate customers about our services, pricing, and scheduling process
• Schedule service appointments for multiple craftsmen
• Coordinate schedules to maximize efficiency and customer satisfaction
• Respond to job leads quickly and follow up with customers
• Maintain customer records and job notes in our scheduling system
• Provide logistical support to craftsmen including material coordination
• Help ensure a smooth and positive customer experience from first call through job completion
• Complete various administrative tasks

Skills

Communication skills

Organization

Multitasking

Attention to detail

Customer service

Scheduling software

Education

High school diploma or equivalent

Tools

CRM software

Scheduling system

Job description

Ace Handyman Services Greater Triangle & Johnston County is hiring a Customer Service Representative / Office Administrator in Raleigh to manage calls, schedule appointments, and support daily office operations.

No construction experience is required, but prior experience will expedite training. You will educate customers, match them with craftsmen, and ensure a positive customer experience from first call to job completion.