Customer Service & Scheduling Specialist (On-Site)

Ace Handyman Services Lakeland; Lakeland (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401(k) with company matching

Paid Vacation

Performance bonuses

Regular performance and pay reviews

Supportive, locally owned business

Positive, team-oriented work环境

Job summary

Ace Handyman Services Lakeland, FL is hiring a Customer Service Representative to join our on-site team. You will answer calls, educate homeowners about services, provide estimates over the phone, and schedule appointments.

No construction experience is required—we will train you. The role emphasizes scheduling, keeping operations running smoothly, and delivering a positive customer experience in a fast-paced environment.

Qualifications

• 3+ years of experience in sales, customer service, call center, or high-volume phone support.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication.
• Experience with scheduling or dispatching service technicians is preferred.

Responsibilities

• Answer incoming customer calls and educate homeowners about our services.
• Provide estimates over the phone and schedule appointments.
• Manage technician schedules to maximize efficiency and customer satisfaction.
• Coordinate with field technicians to resolve scheduling, billing, and customer service issues.
• Handle warranty calls, data entry, and other administrative tasks.
• Assist with day-to-day office operations to ensure an exceptional customer experience.

Skills

Customer service

Scheduling

Organizational skills

Verbal communication

Job description

Ace Handyman Services Lakeland, FL is hiring a Customer Service Representative to join our on-site team. You will answer calls, educate homeowners about services, provide estimates over the phone, and schedule appointments.

No construction experience is required—we will train you. The role emphasizes scheduling, keeping operations running smoothly, and delivering a positive customer experience in a fast-paced environment.