Customer Service & Scheduling Specialist

HomeTeam Pest Defense; Cartersville (GA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid vacation

Sick leave

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Industry leading training

Job summary

Orkin is seeking a Customer Service Specialist in Georgia to deliver best-in-class pest control support. You will handle incoming requests, schedule visits, and optimize routes to help our team provide prompt, courteous service.

No industry experience required; we provide award-winning training, full benefits, and a solid career path. The role emphasizes empathy, accuracy, and teamwork in a fast-paced environment.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm and follow up on service appointments.
• Navigate a Windows-based and web-based system to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and distance.
• Identify customer concerns and evaluate their needs.
• Maintain customer database with accurate information.

Skills

Customer service

Sales

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin is seeking a Customer Service Specialist in Georgia to deliver best-in-class pest control support. You will handle incoming requests, schedule visits, and optimize routes to help our team provide prompt, courteous service.

No industry experience required; we provide award-winning training, full benefits, and a solid career path. The role emphasizes empathy, accuracy, and teamwork in a fast-paced environment.