Customer Care & Scheduling Specialist

Clark Pest Control, Inc.; Augusta (GA); On-site; USD 23,000 - 28,000; Full time

Job summary

Orkin in Augusta, GA is hiring a Customer Relations Specialist to provide top-tier service to residential and commercial customers. You will handle calls, schedule visits, and optimize routes to reduce drive time while upholding accuracy and privacy.

No prior pest-control experience is required; Orkin offers comprehensive training, competitive pay between $17 and $20 per hour, and a full benefits package including medical, dental, vision, and a 401(k).

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—train provided
• Apply expertise developed in training to schedule appointments for technicians to minimize drive time and/or distance
• Use listening skills to identify the customer’s concern and evaluate their needs
• Monitor, update and maintain customer database with accurate information including call details, payments and other results
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes, programs, and initiatives
• Safeguards customer’s privacy and other proprietary information

Skills

Customer service

Sales

Interpersonal skills

Communication

Time management

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin in Augusta, GA is hiring a Customer Relations Specialist to provide top-tier service to residential and commercial customers. You will handle calls, schedule visits, and optimize routes to reduce drive time while upholding accuracy and privacy.

No prior pest-control experience is required; Orkin offers comprehensive training, competitive pay between $17 and $20 per hour, and a full benefits package including medical, dental, vision, and a 401(k).