Customer Service & Scheduling Specialist

Orkin; Gaithersburg (MD); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay $20–$25/hr

Medical, dental, vision coverage

401(k) with company match

Paid vacation, holidays, sick leave

Employee discounts, tuition assistance

Industry-leading training program

Job summary

Orkin in Gaithersburg, MD is hiring a Customer Service Specialist to deliver top-tier pest control support. You’ll handle calls, schedule visits and optimize routes, always prioritizing empathy and accuracy.

You’ll use a Windows-based system, maintain customer data, and collaborate with field technicians to ensure timely service. No industry experience required; comprehensive training is provided.

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—training provided
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance
• Use listening skills and probing questions to identify the customer’s concern and evaluate their needs
• Monitor, update and maintain customer database with accurate information
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes and safeguard privacy

Skills

Customer service

Sales

Interpersonal communication

Microsoft Office

Time management

Attention to detail

Education

High School Diploma

Tools

Windows-based system

Job description

Orkin in Gaithersburg, MD is hiring a Customer Service Specialist to deliver top-tier pest control support. You’ll handle calls, schedule visits and optimize routes, always prioritizing empathy and accuracy.

You’ll use a Windows-based system, maintain customer data, and collaborate with field technicians to ensure timely service. No industry experience required; comprehensive training is provided.