Customer Service & Scheduling Pro (Weekly Pay)

Watkins Heating & Cooling; Dayton (OH); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Disability insurance

401k with match

Training and development

Paid vacation and holidays

Weekly pay

Life insurance

Job summary

Watkins Heating & Cooling in Dayton, OH, is seeking a friendly Customer Service Representative to be the first point of contact for customers across phone, text, email, and other channels. You’ll help schedule installations, repairs, and tune-ups while delivering accurate information and a positive experience.

You don’t need HVAC expertise; we value good communication, organization, and teamwork. The role offers stable hours, weekly pay, and comprehensive benefits as you grow with a company that

Qualifications

• 1+ years of experience in customer service, scheduling, dispatching, project coordination, or a similar role.
• Strong verbal and written communication skills.
• Comfortable communicating through phone, text, email, and computer-based systems.
• Ability to stay organized while managing multiple conversations, appointments, and priorities.
• Dependable, honest, and committed to following through.

Responsibilities

• Be the friendly and professional first point of contact for customers via phone, text, email, and other channels.
• Listen to customers, understand their needs, and determine the next steps.
• Schedule service calls, repairs, tune-ups, diagnostic appointments, and other work orders.
• Coordinate and schedule installation appointments with customers and the installation team.
• Review appointment availability and work with dispatch and other departments to keep schedules organized.
• Accurately enter customer information, appointment details, and notes into our system.
• Communicate appointment information and expectations clearly to customers.
• Respond to customer questions promptly and accurately.
• Help customers with concerns or complaints by listening, proposing solutions, and following through.
• Work closely with technicians, dispatchers, installers, and team members to ensure a smooth customer experience.
• Adapt to changing schedules and priorities throughout the day.
• Build trust with customers through friendly, helpful, and professional communication.

Skills

Customer service experience

Scheduling

Dispatching

Project coordination

Job description

Watkins Heating & Cooling in Dayton, OH, is seeking a friendly Customer Service Representative to be the first point of contact for customers across phone, text, email, and other channels. You’ll help schedule installations, repairs, and tune-ups while delivering accurate information and a positive experience.

You don’t need HVAC expertise; we value good communication, organization, and teamwork. The role offers stable hours, weekly pay, and comprehensive benefits as you grow with a company that