On-Site Customer Care Specialist – Scheduling & Support

Different Technologies Pty Ltd.; Dayton (OH); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

Performance bonuses & profit sharing

Medical, dental & vision insurance

Company-paid life & AD&D insurance

Short- and long-term disability

401(k) with 4% company match + Roth

Paid training and ongoing development

PTO & paid sick time

Stable, full-time schedule

Career growth opportunities

Job summary

Logan Services, Inc. in Dayton, OH is seeking a Customer Service Representative (Call Center) for an on-site, full-time role. You will listen to homeowners, guide them to solutions, and schedule HVAC and plumbing appointments to ensure timely service.

The position emphasizes empathy, clear communication, and organization, with benefits including coaching and a stable schedule. Join a team focused on delivering exceptional customer experiences.

Qualifications

• Experience in customer service, preferably in a call center or scheduling role.
• Ability to listen, empathize, and guide customers to solutions.
• Strong communication and active listening skills.

Responsibilities

• Be the first point of contact for homeowners needing help.
• Schedule HVAC and plumbing appointments to meet customer needs.
• Keep customer information accurate for dispatch and service teams.
• Turn stressful calls into positive customer experiences.
• Work closely with Dispatch and technicians to ensure a seamless service.

Skills

Customer service

Call center

Scheduling

Dispatch

Reception

Administrative experience

Job description

Logan Services, Inc. in Dayton, OH is seeking a Customer Service Representative (Call Center) for an on-site, full-time role. You will listen to homeowners, guide them to solutions, and schedule HVAC and plumbing appointments to ensure timely service.

The position emphasizes empathy, clear communication, and organization, with benefits including coaching and a stable schedule. Join a team focused on delivering exceptional customer experiences.