Customer Experience Pro - Home HVAC & Electrical

Tech9; Youngstown (OH); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Weekly pay

Health benefits

IRA with company match

Paid time off

Paid holidays

Birthday leave

Job summary

Goods Electric, Heating & Air in Youngstown, OH is seeking a Customer Experience Representative to be the first contact for customers, scheduling service visits and providing updates with a friendly, professional approach.

The role emphasizes teamwork with field and office staff to deliver outstanding service, maintain accurate records, and uphold our core values. Competitive pay and benefits accompany a supportive environment.

Qualifications

• Experience in delivering friendly customer experiences.
• Ability to manage calls and organize appointments.
• Comfort with learning new software and systems.

Responsibilities

• Be the first point of contact for customers and provide updates.
• Coordinate service appointments with field and office teams.
• Maintain professional, helpful interactions and accurate records.

Skills

Customer service

Scheduling

Communication

Job description

Goods Electric, Heating & Air in Youngstown, OH is seeking a Customer Experience Representative to be the first contact for customers, scheduling service visits and providing updates with a friendly, professional approach.

The role emphasizes teamwork with field and office staff to deliver outstanding service, maintain accurate records, and uphold our core values. Competitive pay and benefits accompany a supportive environment.