Customer Experience Pro — Weekly Pay & Growth

AAA Service Plumbing, Heating, Electric; Golden (CO); On-site; USD 25,000 - 39,000; Full time

Job summary

AAA Service Plumbing, Heating, Electric is seeking a Customer Experience Representative to be the first voice homeowners hear when they contact us, guiding them to the right plumbing, HVAC, electrical and sewer services. You’ll convert inbound calls into scheduled appointments and earn performance-based bonuses in a fast-paced, growth-oriented environment.

You’ll build rapport, identify needs, and educate customers on value, while collaborating with dispatch and technicians to ensure a smooth

Qualifications

• 3+ years of customer service, call center, or appointment-setting experience.
• Sales experience strongly preferred.
• A proven ability to build rapport, overcome objections, and confidently schedule appointments.
• Strong communication, active listening, and problem-solving skills.
• Comfortable working toward individual performance metrics and booking goals.
• Strong computer skills with the ability to learn multiple software systems.
• Home service industry experience (Plumbing, HVAC, Electrical, or Sewer & Drain) is a plus, but we're willing to train the right candidate.

Responsibilities

• Answer inbound customer calls with professionalism, confidence, and a sense of urgency while creating a positive first impression of AAA Service.
• Build rapport with customers, identify their needs, and educate them on the value of AAA Service to confidently secure service appointments.
• Convert inbound calls into booked appointments by using consultative selling techniques, asking effective questions, and overcoming customer objections.
• Maximize every customer interaction by identifying opportunities to schedule services and increase booking conversion rates.
• Meet or exceed individual performance goals for appointment booking, call conversion, revenue opportunities, and call quality.
• Utilize company scripts, sales processes, and CRM systems consistently to provide a seamless customer experience and drive results.
• Accurately document customer information, appointment details, and call outcomes in company systems.
• Collaborate with dispatch, technicians, and other departments to ensure a smooth customer journey from the initial call through completed service.
• Maintain a positive, goal-oriented mindset while contributing to individual, team, and company sales objectives.
• Perform other duties as assigned.

Skills

Customer service

Call center

Appointment setting

Sales

Communication

Problem solving

Tools

CRM systems

Sales software

Job description

AAA Service Plumbing, Heating, Electric is seeking a Customer Experience Representative to be the first voice homeowners hear when they contact us, guiding them to the right plumbing, HVAC, electrical and sewer services. You’ll convert inbound calls into scheduled appointments and earn performance-based bonuses in a fast-paced, growth-oriented environment.

You’ll build rapport, identify needs, and educate customers on value, while collaborating with dispatch and technicians to ensure a smooth