Customer Care & Scheduling Specialist

James A. Wheat & Sons, Inc; Montgomery Village (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Holidays

Weekly Pay

Health Insurance - after 60 days

Dental Insurance - after 60 days

Vision Insurance - after 60 days

401k - after 6 months

401k 4% company match - after 6 months

Company Profit Share Program

Employee, Friends and Family discount

Family environment

Job summary

James A. Wheat & Sons, Inc. is seeking a friendly and enthusiastic Customer Service Representative to join our team.

You will be the first point of contact for our customers, handling inquiries, scheduling appointments, and providing support to ensure satisfaction with HVAC and plumbing services. The ideal candidate will possess excellent communication skills, a problem-solving mindset, and a passion for delivering exceptional customer service.

Qualifications

• High school diploma or equivalent; experience in customer service preferred.
• Excellent verbal and written communication skills.
• Strong ability to handle multiple tasks and manage time effectively.
• Proficient in Microsoft Office Suite and customer service software.
• Ability to work well under pressure in a fast-paced environment.
• Positive attitude and commitment to providing excellent customer service.

Responsibilities

• Answer incoming calls and respond to customer inquiries regarding services, appointments, and billing.
• Schedule service appointments and coordinate with field technicians to ensure timely service delivery.
• Resolve customer issues promptly and effectively, escalating when necessary to management.
• Maintain accurate records of customer interactions and transactions in our database.
• Provide information about products and services to assist customers in making informed decisions.
• Follow up with customers to ensure satisfaction with services rendered.
• Assist with administrative tasks as needed to support the office team.

Skills

Verbal communication

Written communication

Time management

Multitasking

MS Office

Customer service software

Calm under pressure

Positive attitude

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Customer service software

Job description

James A. Wheat & Sons, Inc. is seeking a friendly and enthusiastic Customer Service Representative to join our team.

You will be the first point of contact for our customers, handling inquiries, scheduling appointments, and providing support to ensure satisfaction with HVAC and plumbing services. The ideal candidate will possess excellent communication skills, a problem-solving mindset, and a passion for delivering exceptional customer service.