Customer Service & Scheduling Coordinator

carmax; Boston, Danvers (MA, MA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation time

Paid holidays

Holiday premium pay

Job summary

CarMax is seeking a Customer Operator to deliver exceptional service to guests and support the Service Department throughout the repair process. You will handle calls, schedule appointments, and ensure accurate records while maintaining a clean work area in a fast-paced team setting.

Key responsibilities include assisting service consultants, managing inquiries, and upholding CarMax EH&S standards. The role requires strong communication, reliability, and flexible availability, including nights

Qualifications

• Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
• Exceptional telephone etiquette and active listening skills to build trust with customers.
• Ability to execute standardized service processes and maintain high customer satisfaction scores.
• Intermediate computer skills, including spreadsheet knowledge and service systems familiarity.
• Ability to collaborate across departments and handle multiple tasks in a fast-paced environment.
• Flexible availability, including nights, weekends, holidays, and extended shifts.

Responsibilities

• Answer incoming service calls promptly and professionally, using a friendly tone and empathy.
• Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.
• Schedule service appointments and route calls while providing clear responses to inquiries.
• Perform reminder calls for upcoming appointments and follow up on special-order parts.
• Contact customers with repair requests to schedule appointments and maintain records, including filing repair orders daily.
• Audit sublet invoices and monitor loaner logs to ensure compliance with CarMax guidelines.
• Follow EH&S requirements and maintain a clean and orderly work area.

Skills

Interpersonal skills

Telephone etiquette

Standardized processes

Computer skills

Cross-department collaboration

Flexibility

Job description

CarMax is seeking a Customer Operator to deliver exceptional service to guests and support the Service Department throughout the repair process. You will handle calls, schedule appointments, and ensure accurate records while maintaining a clean work area in a fast-paced team setting.

Key responsibilities include assisting service consultants, managing inquiries, and upholding CarMax EH&S standards. The role requires strong communication, reliability, and flexible availability, including nights