Customer Service & Appointment Specialist

CarMax Business Services; New York, Northern (NY, KY); On-site; USD 25,000 - 34,000; Full time

Job summary

CarMax is seeking a Customer Operator in Ontario, CA to support our Service Department by assisting customers in person and over the phone during service or repair processes.

You will schedule appointments, provide information, and document repair orders while maintaining CarMax EH&S standards and delivering friendly, efficient service to every guest.

The role requires multitasking in a fast-paced environment with flexible availability including nights and weekends to support customer needs.

Qualifications

• Strong interpersonal and communication skills.
• Proven ability to deliver outstanding customer service.
• Excellent telephone etiquette.
• Ability to handle multiple tasks in a fast-paced environment.
• Flexible hours including nights, weekends, holidays.

Responsibilities

• Answer incoming service calls promptly and professionally.
• Assist Service Consultants and Customer Advisors to ensure smooth customer experiences.
• Schedule service appointments and route calls with clear, helpful responses.
• Perform reminder calls and follow up when special-order parts arrive.
• Contact customers with repair requests to schedule appointments and maintain records.
• Audit sublet invoices and monitor loaner logs to ensure compliance with CarMax guidelines.
• Follow CarMax EH&S requirements and keep a clean and orderly work area.

Skills

Customer service

Communication

Phone etiquette

Multitasking

Cross-department

Flexible schedule

Tools

Spreadsheet

Service systems

Job description

CarMax is seeking a Customer Operator in Ontario, CA to support our Service Department by assisting customers in person and over the phone during service or repair processes.

You will schedule appointments, provide information, and document repair orders while maintaining CarMax EH&S standards and delivering friendly, efficient service to every guest.

The role requires multitasking in a fast-paced environment with flexible availability including nights and weekends to support customer needs.