Customer Service & Scheduling Specialist

CarMax Business Services; Concord (MO); On-site; USD 41,000 - 43,000; Full time

Job summary

CarMax, the nation’s largest retailer of used cars, seeks a Customer Operator in St. Louis to deliver exceptional service to guests in person and by phone.

You will support the Service Department by guiding customers through the repair process, scheduling appointments, and sharing accurate information while maintaining professionalism. This role requires strong communication, multitasking in a fast-paced environment, and flexibility for nights, weekends, and holidays.

Qualifications

• Strong customer service skills and ability to engage guests.
• Excellent telephone etiquette and active listening.
• Able to follow standardized service processes and maintain satisfaction.
• Proficient with computers and basic spreadsheets.

Responsibilities

• Answer incoming service calls promptly and professionally, using a friendly tone and empathy throughout the interaction.
• Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.
• Schedule service appointments and route calls while providing clear and helpful responses to customer inquiries.
• Perform reminder calls for upcoming appointments and follow up when special-order parts arrive.
• Contact customers with repair requests to schedule appointments and maintain records and documentation, including filing repair orders daily.
• Audit sublet invoices and monitor loaner logs to ensure compliance with CarMax guidelines and audit requirements.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Customer service

Communication

Telephone etiquette

Multitasking

Team collaboration

Flexibility

Tools

Spreadsheet software

Service systems

Job description

CarMax, the nation’s largest retailer of used cars, seeks a Customer Operator in St. Louis to deliver exceptional service to guests in person and by phone.

You will support the Service Department by guiding customers through the repair process, scheduling appointments, and sharing accurate information while maintaining professionalism. This role requires strong communication, multitasking in a fast-paced environment, and flexibility for nights, weekends, and holidays.