Customer Service & Scheduling Specialist

CarMax; Savannah (GA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Holiday time

Job summary

CarMax is seeking a Customer Operator in Savannah, GA to deliver exceptional customer service and support the Service Department. You will assist customers in person and over the phone through the service or repair process, thrive in a fast-paced setting, and contribute to a team that values integrity and people-first service.

Primary duties include handling service calls, aiding Service Consultants and Customer Advisors, scheduling appointments, sending reminders, and maintaining accurate

Qualifications

• Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.

Responsibilities

• Answer incoming service calls promptly and professionally.
• Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.
• Schedule service appointments and route calls while providing clear and helpful responses to customer inquiries.
• Perform reminder calls for upcoming appointments and follow up when special-order parts arrive.
• Contact customers with repair requests to efficiently schedule appointments and maintain accurate records and documentation, including filing repair orders daily.
• Audit sublet invoices and monitor loaner logs to ensure compliance with CarMax guidelines and audit requirements.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Interpersonal skills

Communication

Telephone etiquette

Multi-tasking

Tools

Spreadsheet software

Service systems

Job description

CarMax is seeking a Customer Operator in Savannah, GA to deliver exceptional customer service and support the Service Department. You will assist customers in person and over the phone through the service or repair process, thrive in a fast-paced setting, and contribute to a team that values integrity and people-first service.

Primary duties include handling service calls, aiding Service Consultants and Customer Advisors, scheduling appointments, sending reminders, and maintaining accurate