Service Concierge & Scheduling Specialist

CarMax; Sterling (VA); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation

Holiday pay

Job summary

CarMax is seeking a Service Operator to deliver exceptional customer service in the Service Department. You will assist customers in person and over the phone, support service processes, and schedule appointments while coordinating with multiple teams to ensure smooth operations.

Join CarMax, a leader in used-car retail, and help drive a positive customer experience with empathy, accuracy, and teamwork in a dynamic environment.

Qualifications

• Strong interpersonal and communication skills with a proven record of customer service.
• Excellent telephone etiquette and active listening for positive customer interactions.
• Ability to enter data accurately and maintain records.
• Thrives in a fast-paced environment and coordinates with cross-functional teams.

Responsibilities

• Respond promptly to service calls and assist customers in person or by phone.
• Support service processes before, during, and after repairs.
• Schedule service appointments and route inquiries efficiently.
• Prepare and deliver timely messages to relevant team members for follow-up.
• Coordinate repair requests, reminders, and part arrivals while maintaining CarMax guidelines.

Skills

Interpersonal skills

Telephone etiquette

Data entry

Multitasking

Cross-functional teamwork

Customer service

Tools

Spreadsheets

Job description

CarMax is seeking a Service Operator to deliver exceptional customer service in the Service Department. You will assist customers in person and over the phone, support service processes, and schedule appointments while coordinating with multiple teams to ensure smooth operations.

Join CarMax, a leader in used-car retail, and help drive a positive customer experience with empathy, accuracy, and teamwork in a dynamic environment.