Service Appointment Coordinator

CarMax Business Services; Jacksonville (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday premium pay

Job summary

CarMax in Jacksonville, FL is seeking a Customer Operator to deliver exceptional service to guests, supporting the Service Department before, during, and after the repair process. You will handle in-person and phone interactions, schedule appointments, and ensure accurate records while maintaining CarMax standards of integrity and customer focus.

This role is ideal for individuals who thrive in a fast-paced environment and want to contribute to a team that values people and precision.

Qualifications

• Strong interpersonal and communication skills to deliver outstanding customer service.
• Exceptional telephone etiquette and active listening to build trust.
• Ability to execute standardized service processes and maintain high customer satisfaction.
• Intermediate computer skills, including spreadsheet knowledge and familiarity with service systems.
• Ability to collaborate across departments and perform multiple tasks in a high-energy, fast-paced environment.
• Flexible availability, including nights, weekends, holidays, and extended shifts.

Responsibilities

• Answer incoming service calls promptly and professionally.
• Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.
• Schedule service appointments and route calls while providing clear and helpful responses to customer inquiries.
• Perform reminder calls for upcoming appointments and follow up when special-order parts arrive.
• Contact customers with repair requests to efficiently schedule appointments and maintain accurate records and documentation, including filing repair orders daily.
• Audit sublet invoices and monitor loaner logs to ensure compliance with CarMax guidelines and audit requirements.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Interpersonal skills

Communication skills

Telephone etiquette

Active listening

Standard service processes

Spreadsheet knowledge

Service systems

Cross-department collaboration

Multitasking

Flexible scheduling

Tools

Microsoft Excel

Service systems

Job description

CarMax in Jacksonville, FL is seeking a Customer Operator to deliver exceptional service to guests, supporting the Service Department before, during, and after the repair process. You will handle in-person and phone interactions, schedule appointments, and ensure accurate records while maintaining CarMax standards of integrity and customer focus.

This role is ideal for individuals who thrive in a fast-paced environment and want to contribute to a team that values people and precision.