Customer Service & Scheduling Admin

sebastiancorp; Fresno (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Sebastian is seeking an Administrative Assistant to support the Customer Service Department and ensure efficient operations. You will interact with customers, employees, and vendors, handling scheduling, work orders, billing support, data entry, and general office administration.

The role emphasizes accurate data handling, meticulous record-keeping, and cross‑department collaboration within a family‑owned California company with a long history of service.

Qualifications

• Two years of administrative, customer service, or office support experience.
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams).

Responsibilities

• Provide exceptional customer service to internal and external customers.
• Answer and direct incoming phone calls professionally.
• Assist with inquiries, service requests, and follow-up communications.
• Schedule service appointments and coordinate technician dispatches.
• Create and maintain customer accounts and service records.
• Process work orders and invoices with accurate data entry.
• Maintain confidential customer and company information.
• Support administrative functions for Customer Service and Contract Administration.

Skills

Customer service

Communication

Data entry

Multitasking

Microsoft Office

Education

High School diploma

Some college

Tools

Microsoft Word

Excel

Outlook

Teams

Job description

Sebastian is seeking an Administrative Assistant to support the Customer Service Department and ensure efficient operations. You will interact with customers, employees, and vendors, handling scheduling, work orders, billing support, data entry, and general office administration.

The role emphasizes accurate data handling, meticulous record-keeping, and cross‑department collaboration within a family‑owned California company with a long history of service.