Administrative Scheduler

SERVPRO Team Greenway; Knoxville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

SERVPRO Team Greenway in Knoxville, TN, is looking for an Administrative Scheduler to assist with scheduling a team for customer assessments. If you excel in customer service and enjoy a fast-paced office environment, this could be the right fit!

The ideal candidate will have at least 2 years of customer service experience and be detail-oriented. This role may involve occasional lifting and organizing, making it a great opportunity for someone organized and driven to help others.

Qualifications

• 2+ years of customer service and/or office-related experience.
• Ability to remain detail-oriented in a fast-paced environment.
• Knowledge of the local geographical area is preferred.

Responsibilities

• Assist with scheduling a team to customer locations.
• Act as a liaison between customers and production staff.
• Perform detailed and accurate data entry.
• Receive incoming calls and follow up on projects.

Skills

Customer service skills

Organizational skills

Multitasking

Knowledge of computer applications

Education

High school diploma/GED

Job description

As the Administrative Scheduler you will assist with scheduling a team to the customer’s location to assess the work that would need to be completed. If you are organized, have outstanding customer service skills, and stive to assist others in their time of need you could thrive in this environment!

Key Responsibilities

• Provide customer service and act as liaison between Customers and Production staff.
• Perform detailed and accurate data entry.
• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications.
• Collaborate and assist with other departments, as needed.

Position Requirements

• High school diploma/GED (preferred)
• At least 2 years of customer service and/or office-related experience
• Prior customer service experience
• Ability to multitask and to remain detail orientated
• Knowledge of local geographical area is preferred
• Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary.