Scheduling & Client Liaison Specialist

SERVPRO Team Greenway; Knoxville (TN); On-site; Full time

Job description

As the Administrative Scheduler you will assist with scheduling a team to the customer’s location to assess the work that would need to be completed. If you are organized, have outstanding customer service skills, and stive to assist others in their time of need you could thrive in this environment!

Key Responsibilities

· Provide customer service and act as liaison between Customers and Production staff.

· Perform detailed and accurate data entry.

· Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications.

· Collaborate and assist with other departments, as needed.

Position Requirements

· High school diploma/GED (preferred)

· At least 2 years of customer service and/or office-related experience

· Prior customer service experience

· Ability to multitask and to remain detail orientated

· Knowledge of local geographical area is preferred

· Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary.