Customer Service & Sales Support Specialist

Regency-Management-Services-1; Fredericksburg (VA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid sick days

Paid vacation

Holidays

Employee discount

Life insurance

Job summary

Ashley Furniture Store is seeking a Customer Service Representative to enter orders, process payments, and service customers in-store and on the phone. You will assist with showroom displays, coordinate deliveries, and keep customers informed on order status, ensuring a friendly and efficient experience.

Ideal candidates have a high school diploma or GED, strong interpersonal skills, and solid computer literacy.

Qualifications

• High school diploma or GED required with basic computer skills.
• Strong customer service mindset and problem-solving ability.
• Ability to work in a fast-paced showroom and office environment.

Responsibilities

• Enter customer orders into the system accurately and completely.
• Process payments and maintain security of cash and tenders.
• Answer calls and respond to queries in a timely, courteous manner.
• Assist showroom displays and showrooms maintenance when needed.
• Schedule deliveries and communicate order status to customers.

Skills

Customer service excellence

Interpersonal skills

Multitasking

Team spirit

Verbal and listening skills

Cash handling

Education

High School diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Ashley Furniture Store is seeking a Customer Service Representative to enter orders, process payments, and service customers in-store and on the phone. You will assist with showroom displays, coordinate deliveries, and keep customers informed on order status, ensuring a friendly and efficient experience.

Ideal candidates have a high school diploma or GED, strong interpersonal skills, and solid computer literacy.