Customer Service & Sales Support Specialist

Ashley-Furniture-Homestor; Falls Township (PA); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Life insurance (employer paid)

401(k)

Paid time off

Employee assistance program

Employee discount

Job summary

Ashley Furniture Store is seeking a dedicated Customer Service Representative to process orders, handle payments, and respond to customer inquiries with empathy. The role emphasizes accurate order entry, timely communications, and showroom support to ensure a positive customer experience.

Ideal candidates have strong interpersonal skills, good business sense, and proficiency with Microsoft Office. A high school diploma and the ability to lift up to 25 pounds are required.

Qualifications

• High School diploma or GED required.
• Strong verbal and listening skills essential.
• Proficient with Microsoft Outlook, Word & Excel.

Responsibilities

• Enter customer orders accurately and completely.
• Process payments to proper accounts and handle cash securely.
• Answer incoming calls and respond to customer queries promptly and courteously.
• Schedule deliveries and communicate status to customers.
• Maintain showroom displays and assist Office Manager as needed.

Skills

Interpersonal skills

Verbal communication

Cash handling

Analytical problem solving

Team spirit

Computer literacy

Business acumen

Bilingual

Customer service

Education

High School diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Ashley Furniture Store is seeking a dedicated Customer Service Representative to process orders, handle payments, and respond to customer inquiries with empathy. The role emphasizes accurate order entry, timely communications, and showroom support to ensure a positive customer experience.

Ideal candidates have strong interpersonal skills, good business sense, and proficiency with Microsoft Office. A high school diploma and the ability to lift up to 25 pounds are required.