Customer Service & Sales Support Representative

Atlantic Plywood Corporation; South Windsor (CT); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Short- & Long-Term Disability

Employee Stock Ownership Plan (ESOP)

401K

Optional Voluntary Benefits

Job summary

Atlantic Plywood Corporation is seeking a Customer Service Representative in Connecticut. You will provide exceptional service to internal and external customers, handle inquiries, resolve issues, and ensure satisfaction across shipping, invoicing, and back orders.

You will enter orders via phone, email, or sales reps and support existing accounts. The role requires strong communication skills, proficiency with Microsoft Office, and the ability to work in a fast-paced environment while building

Qualifications

• Strong customer service skills in person and virtually.
• Self-motivated and able to work independently or in a team.
• Comfortable in a fast-paced environment.
• Superior organizational and time management skills.
• Proficient with Microsoft Office products.

Responsibilities

• Always maintain a positive and professional attitude towards customers and co-workers.
• Enter sales orders received via phone, email, or sales rep.
• Communicate with customers through various channels regarding shipping, invoices and back orders.
• Ensure customer satisfaction and provide professional customer support.
• Achieve product, technical, and territory knowledge.
• Responsible for servicing and supporting existing accounts.
• Handle complaints, provide appropriate solutions and alternatives to meet customer needs.
• Build sustainable relationships with customers and co-workers.
• Run a variety of daily and weekly reports.
• Manage large volume of inbound calls and orders.
• Assist CSRs with order entry, phone calls, and reports.

Skills

Strong customer service

Self-motivated

Team player

Organizational & time management

Microsoft Office

Tools

Infor

Job description

The Customer Service Representative is responsible for providing customer service to both internal and external customers through various activities. You will be responsible for providing excellent customer service to our clients and potential customers by answering inquiries resolving their issues and ensuring their satisfaction.

Responsibilities

• Always maintain a positive and professional attitude towards customers and co-workers


• Enter sales orders received via phone, email, or sales rep


• Communicate with customer through various channels regarding shipping, invoice and back orders


• Ensure customer satisfaction and provide professional customer support


• Achieve product, technical, and territory knowledge


• Responsible for servicing and supporting existing accounts


• Handle complaints, provide appropriate solutions and alternatives to meet customer needs


• Building sustainable relationships with customers and co-workers


• Responsible to run variety of daily and weekly reports


• Manage large volume of inbound call and orders


• Will assist CSRs with order entry, phone calls, and reports

Qualifications

Knowledge, Skills, and Abilities:

• Strong customer service skills both in person and virtually


• Self-motivated and functions well independently as well as within in a team


• Comfortable in fast paced environment


• Superior organizational and time management skills


• Microsoft Office experience

Experience

• Track record of high performance in fast paced environment


• Proven customer service experience


• Proficient with Microsoft office products


• Inbound and outbound call experience


• Infor experience preferred

Benefits

• Medical, Dental, Vison


• Life, Short- & Long-Term Disability


• Optional Voluntary Benefits


• Employee Stock Ownership Plan (ESOP)


• 401K