Customer Support Specialist

AM Best; Oldwick (NJ); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical plan options/prescription drug

Dental plan/vision plan options

Flexible spending and health savings

401(k) retirement savings plan with a

Educational assistance program

Flexible and hybrid work arrangements

Paid time off/Paid company holidays

Medical plan options/prescription drug

Dental plan/vision plan options

Flexible spending and health savings

401(k) retirement savings plan with a

Educational assistance program

Job summary

AM Best in Oldwick, NJ is seeking a Customer Support Specialist to provide timely responses to inquiries for B2B subscription products. The role includes first-level phone and email support and handling routine administrative tasks.

You will assist customers with web navigation and transactions, input orders, and escalate complex issues to the Client Services Team Leader, while maintaining strong product knowledge and service standards.

Qualifications

• Associate's Degree preferred
• Minimum 2 to 4 years prior Customer Service experience required
• Insurance industry experience preferred
• Bilingual (English/Spanish) a plus, but not required

Responsibilities

• Answer daily flow of inbound calls ensuring timely accurate responses to all inquiries
• Occasionally input orders or requested minor changes into internal billing/fulfillment system
• Create new customer accounts and process account maintenance requests
• Assist consumers/customers with web site navigation and e-commerce transactions
• Complete daily administrative tasks
• Escalate complex customer issues for resolution to the Client Services Team Leader
• Participate in special projects or other related duties as assigned by manager

Education

Associate's Degree

Tools

MS Office Suite

CRM software

Job description

• Medical plan options/prescription drug plan


• Dental plan/vision plan options


• Flexible spending and health savings accounts


• 401(k) retirement savings plan with a Roth savings option and company matching contributions


• Educational assistance program

• Flexible and hybrid work arrangements


• Paid time off/Paid company holidays


• Medical plan options/prescription drug plan


• Dental plan/vision plan options


• Flexible spending and health savings accounts


• 401(k) retirement savings plan with a Roth savings option and company matching contributions


• Educational assistance program

Overview

The Customer Support Specialist is responsible for providing timely responses for all inquiries to the department. Customer Support Services provides first-level phone and e-mail support to current customers, prospective customers and consumers on a daily basis. In addition, there are administrative tasks assigned to each Specialist. B2B products and services are mainly subscription-based online publications along with some print reference publications.

Responsibilities

• Answer daily flow of inbound calls ensuring timely accurate responses to all inquiries


• Occasionally input orders or requested minor changes into internal billing/fulfillment system


• Create new customer accounts and process account maintenance requests


• Assist consumers/customers with web site navigation and e-commerce transactions


• Complete daily administrative tasks


• Escalate complex customer issues for resolution to the Client Services Team Leader


• Participate in special projects or other related duties as assigned by manager

Qualifications

• Associate's Degree preferred


• Minimum 2 to 4 years prior Customer Service experience required


• Insurance industry experience preferred


• Bilingual (English/Spanish) a plus, but not required

Skills

• Excellent interpersonal, customer service skills, including outstanding phone etiquette, positive attitude, professional courtesy, and active listening


• Effective communication skills, both written and verbally


• Excellent organization and time management skills


• Ability to quickly learn and retain detailed information about products and web site navigation


• Willingness to take direction


• Ability to work independently and as part of a team


• Strong technical skills, computer/internet literacy including MS Office Suite and customer management tools


• Regular and reliable attendance