Customer Service Representative

FASTSIGNS®; Healdsburg (CA); On-site; USD 32,000 - 52,000; Full time

Job summary

FASTSIGNS® is seeking a proactive Customer Service Representative (CSR) to deliver outstanding customer experiences in a fast-growing sign-making environment. You will be the first contact for walk-in, email, and phone customers, handling estimates, work orders, and marketing programs to drive sales.

The ideal candidate is outgoing, motivated, with excellent listening and communication skills, capable of building lasting customer relationships in a dynamic retail-center setting.

Qualifications

• High school diploma or GED required.
• No experience needed.
• Experience resolving customer satisfaction issues.
• Experience working under pressure with multiple tasks.
• Proficient computer and internet skills, including Microsoft Office suite.
• Strong verbal and written communication skills.
• Strong organizational and time management skills preferred.
• Basic math skills.

Responsibilities

• Develops and maintains a database of qualified leads through referrals, telephone canvassing, direct mail, and email
• Maintains an attractive retail environment (clean, organized, and functional)
• Identifies and resolves customer satisfaction issues
• Ability to lift 40 pounds
• Performs other duties as needed, such as answering the phone, helping at the front counter, consulting with customers, etc.

Skills

Customer service

Sales

Listening

Communication

Time management

Microsoft Office

Basic math

Organization

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Are you a highly motivated individual with strong customer service and selling skills? Are you looking for a career with an established and fast-growing company? If so, we’re looking for candidates who are interested in a career with outstanding growth and earnings potential. We are a dynamic company that offers its employees a great culture and the opportunity to make great money. If you are looking for a rewarding career, not just another job, then come join our team as a Customer Service Representative (CSR)!

As a CSR, you will use your experience and skills to provide the best customer service! You will be responsible for all sales activities within the center and will serve as the first point of contact for walk-in, email, and telephone customers. You will prepare estimates and work orders and execute various marketing programs while providing exemplary customer service, and building relationships.

Our ideal CSR is an outgoing, focused, and motivated individual with excellent listening skills who can deliver an extraordinary customer experience. We are looking for an individual with a strong desire to succeed, and the ability develop lasting relationships.

Responsibilities

• Develops and maintains a database of qualified leads through referrals, telephone canvassing, direct mail, and email
• Maintains an attractive retail environment (clean, organized, and functional)
• Identifies and resolves customer satisfaction issues
• Ability to lift 40 pounds
• Performs other duties as needed, such as answering the phone, helping at the front counter, consulting with customers, etc.

Qualifications

• High school diploma or GED required
• No experience needed
• Experience resolving customer satisfaction issues
• Experience working under pressure with multiple tasks/projects
• Proficient computer and internet skills, including Microsoft Office suite
• Strong verbal and written communication skills
• Basic math skills
• Strong organizational and time management skills preferred